In This Edition

This issue tackles the tough question, "How do I keep my employees engaged after the first 90 days?". Several industry experts have weighed in on methods/ideology they have used.

Articles include:

  • Employee Engagement After 90 Days by Mark Heymann, CEO, UniFocus
  • The First 90 Days by Barry Kaplan, Sr. VP HR and Organizational Development, UniFocus
  • Best Practices in Employee Training/Engagement - Interviews with: Debbie Brown, VP of Human Resources, Four Seasons Hotels and Resorts; Christine Andrews, VP of Human Resources, Hostmark Hospitality Group; Mike Siegel, VP of Operations, Huntington Hotel Group
  • Maintaining Engagement by Dr. Daniel Mount, Associate Professor at Penn State University's School of Hospitality Management
  • Engagement Stats compiled from UniFocus surveys of over 56,000 employees in both full- and limited-service hotels


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An interview with Mark Heymann