UniFocus Helps You Better Understand Every Facet of Your Business

UniFocus is dedicated to helping you achieve the results you need to succeed. Each year we conduct over 3.5 million guest surveys, more than 250,000 employee surveys, and hundreds of property assessments and software implementations. We work hard to make you and your business more profitable and successful.

Total Workforce Management: UniFocus has developed a Total Workforce Performance platform of Labor Management and Time & Attendance Solutions linked to achieving client expectations that guarantees reduced labor costs, improved productivity, employee engagement AND higher customer satisfaction.  We provide innovative management technologies that include business forecasting & planning, automated labor scheduling for your unique operating standards, time and attendance, and budgeting with integrated financial and performance reporting. Our technologies are designed to give you the most accurate real-time view of your business to the most granular level. We can help you determine exactly how your business is operating, how to reduce overhead, and how to tailor your operations to maximize profit. Radically improve your business with world class advanced scheduling powered by UniFocus.  Schedule the right people, in the right place, at the right time, with the right attitude to ensure customer satisfaction. 

Simplify Workforce Management and Employee Scheduling like Magic!!  


Survey Solutions: UniFocus' comprehensive, industry-proven Survey Solutions suite delivers accurate snapshots of employee engagement, meeting planner and guest satisfaction. Feedback is gathered using our advanced survey methodologies. Our solutions have been designed to accurately articulate and quantify guest, customer and employee perceptions to help make your business more effective and profitable. A true quantifiable link of service standard attainment to your guest and employee perceptions optimizes business success.

Financial Management: UniFocus' solutions empower managers to make the right decisions at the right time, providing simplified "what if" scenarios to help drive profits and improve operations.  

Consulting and Training: UniFocus service continues after we complete installation of our applications. Our comprehensive consulting services, including Process Re-Engineering, Operational Analysis, and Management/Staffing Training, are designed to help you use our applications effectively, to better understand your business and to point out where to make critical changes to increase customer and employee satisfaction while maximizing profits.

To learn how UniFocus' innovative approach drives profits, please contact us at info@UniFocus.com or call 972-512-500.

An interview with Mark Heymann


  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels


  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "UniFocus' expertise in meetings and events, the great price point, and superiority of the product fit our needs. UniFocus has been out front with its technology, and providing great business tools to track the meeting planner's reviews effectively and efficiently." 
    - Shawn Dixon, Corporate Operations Manager for Vail Resorts Hospitality