Delivering Service in a Labor-Scarce Economy

January 20, 2019 - By Mark Heymann, Chairman & CEO, UniFocus – Published in Hotel Executive - With unemployment holding at historically low rates, hospitality and food service are among the industries most affected by the labor shortage, according to the Bureau of Labor Statistics.

Technology Leaders Offer Their Wish List for the Coming Year

December 2018 - Published in The Hotel Experience - As the year draws to a close, industry executives dream of what they would like to see happen in technology for hotels.

Tips for Backing up Your Data and Files: The Ultimate Test of Being Prepared

November 11-12, 2018 - Published in The Hotel Experience Almost anything can disrupt a hotel's computer system - from power outages to natural disasters to viruses.

Beyond Numbers: Putting Big Data to Work

November 2, 2018 - By Mark Heymann, Chairman & CEO, UniFocus – Published in Lodging Magazine - Thanks to technology, today’s hotel owners and managers benefit from a nonstop stream of information, and ever-improving dashboards keep it always at the ready.

Beyond Rooms: Applying Yield Strategies to Hotel F&B Revenue

October 21, 2018 - By Mark Heymann, Chairman & CEO, UniFocus – Published in Hotel Executive - Hotel owners and operators have long used yield management to optimize room revenues.