When Millennials Become Managers

August 2017 - By Mark Heymann, Chairman & CEO, Unifocus - Published in Hotel Business Review - Since millennials became the majority generation in the workforce in 2015 - and are on track to represent more than 50 percent by 2018, there has been a great deal of discussion around the challenges the generational divide poses to the boomers and Gen Xers who manage this younger cohort.

UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction

July 11, 2017 – Published in Hotel Online - Best Western Hotels & Resorts Partners with UniFocus to Learn Key Finding - Best Western Hotels & Resorts has successfully beta-tested UniFocus’ Pulse Survey solution in a group of its North American hotels to understand the impact of hotel employee engagement on guest satisfac

Boston Park Plaza uses pre-event surveys to enhance meetings

June 2017 - Published in Hotel Business - Let’s face it. Most of us skip the “answer survey” selection on a phone call or even on a website. However, the truth is that surveys aren’t pointless—they’re vital.

UniFocus Starts 2017 with a Formidable First Quarter, Gaining 17 New Clients for Its Leading Workforce Performance Solutions

April 25, 2017 – Published in Hotel Online - The service industry’s most comprehensive workforce management systems and tools provider, UniFocus gained 17 new clients in the first quarter of 2017 and expanded its relationship with nine existing partners.

UniFocus Promotes Celia Karseno to VP of Technology Utilization

March 13, 2017 – Published in Hotel Online - Celia Karseno has been promoted to vice president of technology utilization for UniFocus, the Dallas-based provider of the service industry’s most comprehensive workforce management systems and tools.