Interview with a service industry robot

Published in HOTELS - July 2016 - While waiter robots have debuted with mixed results in Asia, small fleets of robotic butlers and concierges are enjoying successful test drives at several hotel companies in the United States. So how concerned should hotel employees be about the concept of computerized colleagues?

UniFocus Taps Information Security Expert Patrick Glennon to Spearhead New CISO Function

Published in Hotel Online - July 6, 2016. UniFocus, the Dallas-based provider of the service industry’s most comprehensive workforce management systems and tools, announces the engagement of a new CISO

Engaging Millennials with Accessibility and Consistency

Published in Hotel Business Review - June 2016 - by Mark Heymann - With the millennial generation now representing the majority in the workforce and a third of all travelers - percentages that are only going to rise, it's crucial that hoteli

HM Article: How new technology is smoothing hotel operations behind the scenes

Published in Hotel Management – June 2016. Taking on new technology usually requires a significant investment for hotels, and too often new technology is being developed faster than hotels can keep up with.

HBR Article: Advanced Scheduling Technology is Critical in Today's Dynamic Service Industry

Published in Hotel Business Review - May 2016 - by Mark Heymann - A confluence of trends is impacting how the hotel industry handles the complex task of staffing shifts. Increased competition is leading to greater fluctuations in guest demand.