Balance Brand Promise and Quality of Service for the Perfect Labor Standards

Oftentimes, labor in the hospitality and service industry is viewed exclusively from a cost perspective. While the variable costs of labor for hotels, casinos, spas and other service related concerns is generally more than a third of total revenue, solely looking to cut labor to reach target margins has negative benefits on:
 
  • Guest service levels
  • Customer Satisfaction
  • Bargaining requirements
  • Local, State and Federal Labor regulations
  • Employee engagement and trust 

We believe the right approach when dealing with labor standards is looking holistically at your workforce and the day-to-day functions they must perform to service your customers. Generating the right labor standards, coupled with the right tools to monitor and measure labor effectiveness leads to sustainable plans. Increasing your property's productivity while managing the high cost of fixed and variable labor. At UniFocus, we've been helping hospitality and service concerns with their labor standards and labor management for over 30 years, and our unique approach to managing labor standards will benefit your company for years to come.


        


  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center
  • "UniFocus' expertise in meetings and events, the great price point, and superiority of the product fit our needs. UniFocus has been out front with its technology, and providing great business tools to track the meeting planner's reviews effectively and efficiently." 
    - Shawn Dixon, Corporate Operations Manager for Vail Resorts Hospitality
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide