Labor Management in the Hospitality Industry Part II

LMS implementations affect everyone and change the way people manage. Thus, effectively implementing a Labor Management System (LMS) requires as much attention to the impact on culture as it does to teaching managers how to use the technology.  click on learn more icon to download paper

Mark Heymann article in Global Business and Organizational Excellence

Read Mark Heymann's latest article, Today’s Tri-Fold Approach to Workforce Management Integrates Labor Management, Customer Satisfaction and Employee Engagement, published in Global Business and Organizationa

What 2015 Holds for the Evolution of Mobile Workforce Management Solutions


In today’s lean hotel industry, managers can’t afford to be desk-bound. They need mobile tools that allow them to manage operational issues immediately and efficiently from any location as they engage with guests and staff. Other factors that will drive demand for mobile in 2015 are regulatory compliance and the rise of app-savvy millennials as a key and growing segment of the labor force. The tech world is responding with mobile solutions that promise to transform the way hotels manage their employees while empowering those employees with the tools to better control their own schedules.

Build Better Business Relationships with Intelligence On-Demand

Build Better Relationships with Intelligence On-Demand.  Are you walking around your operations and visible to your teams and customers?  What would it be like if you could communicate immediately with employees from the floor?  Technology is much more than a convenience, it is a sheer necessity to excel. True mobile solutions share intelligence on demand enhancing business relationships.  This communication of knowledge improves the quality of service and customer satisfaction for your brand.

FocusEd The Power of Engagement


The Power Of Engagement

Organization with high levels of employee engagement significantly outperform those without, and conversely, high levels of disengagement can adversely impact operating income, revenue and shareholder value.  Actively engaged employees outperform disengaged employees by more than 20% in profitability and productivity and by about 10% in customer ratings1.

FocusED Archives

2017 | Issue 2 - Applied Data Gives You the Power to Succeed! - Full issue
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2017 | Issue 1 - Managing Costs: The Challenge of Staying on Track - Full issue 
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2016 | Issue 2 - Cross-Utilization: Leveraging Your Workforce to Fill the Gaps - Full issue 
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2016 | Issue 1 - Minimum Wage Increase: Are You Prepared for the Ripple Effect? - Full issue 
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2015 | Issue 1 - Generate Performance: Unleash the Power of a Multi-Generational Workforce - Full issue 
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2014 | Issue 3 - Customer Satisfaction: The Eyes into the Soul of Your Organization - Full issue 
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2014 | Issue 2 - Engagement Drives: Productivity, Performance, Guest Satisfaction, Revenue - Full issue 
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2014 | Issue 1 - Spring Into Growth: Maximizing Productivity in 2014 - Full issue 
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