Cutting Costs Can Cut Into Quality – Aim for Cost Control

By Mark Heymann - Costs. You can control them now or cut them later. “That statement rings all too true for the hospitality operator in today’s highly competitive marketplace.

Higher Performance

September 2008  by Mark Heymann - Performance appraising is surely not new to the hospitality industry or any other kind of business. Everyone, regardless of business, believes that employee satisfaction is a fundamental key to success.

Combat Workforce Woes with survey & reporting tools

September 16, 2008  Hospitality Technology - It's often tempting to neglect employee feedback in the hospitality and resort industry during uncertain market conditions.