About Our Management Team
Mark S. Heymann, Chairman/CEO
Mark Heymann is one of the founding partners of UniFocus, having more than 20 years of expertise in the
hospitality and service industry. Previously, Mark was the founder and president of the Heymann Group, Inc.
(HGI), a Colorado-based consulting and asset advisory company. After fifteen years of successfully serving
its clients within the hospitality industry, HGI merged with Strategic Quantitative Solutions (SQS), creating
UniFocus, one of the largest performance management firms in the service industry.
HGI developed Watson R.M.™, a resource and labor management software program. It remains one of UniFocus’
key resources in helping its clients efficiently manage its resources to generate a significant return on
investment. During Mark’s tenure, HGI gained the reputation for delivering bottom-line results to its
clients, which included Xanterra Resorts, Colonial Williamsburg, Omni Hotels, Orient Express Hotels, Loews Hotels
and a variety of owners and lenders.
Using his expertise in such areas as staff planning, strategic planning, managerial performance and
measurement systems, Mark has published articles in Hospitality Lodging, Hotel & Motel Management, the
Bottom Line and Lodging Hospitality. In addition, he has been a guest speaker at a variety of conferences
including McGladrey, Hendrickson & Pullen Annual MAS Conference, IAHA of Colorado and the International
Society of Hospitality Consultants.
Mark received a bachelor of arts in economics from Brown University and a masters of science in business
from Columbia University.
Kenneth J. Heymann, COO
As an executive at UniFocus, Ken Heymann oversees all business operations. With twenty years of industry
experience, he is an expert on organization development, change and quality management. Previously, Ken
was one of the founding partners of the Heymann Group, Inc. (HGI), a consulting and asset advisory company.
In 1998, HGI merged with Strategic Quantitative Solutions (SQS), creating UniFocus, one of the largest
performance management firms in the service industry.
During his career, Ken has supervised major consulting projects in the areas of budgeting, forecasting,
staff planning, quality management and information systems for numerous organizations such as Harrah's Casinos, Ritz Carlton Hotels, KSL Resorts and Fairmont Hotels and Resorts.
Prior to his work in the Hospitality Industry, Ken held various teaching positions, including an
assignment at Thailand's Central Institute of English Language.
Ken has contributed to such industry publications as The Cornell Quarterly, The Bottomline, Lodging
Hospitality and Hospitality Technology. He has also authored a chapter on Managing Change in Leadership
and Quality Management, published by the Educational Institute of the AH&LA. He is the chairman of the Board of Governors
of the School of Merchandising and Hospitality Management at the University of North Texas.
Ken received his Bachelor of Arts degree from the University of Pennsylvania. He holds a Master of
Science in Education from the University of Pennsylvania and a Master of Arts in Human Resource Development
from the George Washington University.
Joe Sullivan, CIO
Joe Sullivan directs all technology innovation at UniFocus.
He has over fourteen years experience in developing information systems for hotels, restaurants, and management
companies. Sullivan co-founded Telman's software division, Telman Decision Information, in April 1996. Telman
Software's premier product was Focused Scorecard, which was a complete back-office payroll, budgeting, accounting,
and revenue system that was designed for integrating property information to their respective management companies.
Prior to Telman, Sullivan was the MIS Director for Vista Host Hotels for eight years. During that time,
Vista Host became regarded as one of the most technologically advanced companies in the hospitality industry.
Sullivan also was a founding member of Sheldt & Sullivan, a consulting and computer sales company that
served Northwest Florida and Alabama.
Sullivan holds a B.S. in Systems Science from the University of West Florida.
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