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This is a privacy policy for unifocus.com (the "Site"), which is published by UniFocus. Our homepage is located at www.unifocus.com
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UniFocus LP (www.UniFocus.com) provides information on guest satisfaction and related issues to the hospitality industry (hotels, restaurants, clubs, golf courses, etc.). Much of our service is based on the results we get from surveys that are handed at the place of business or online. It is part of our commitment to your privacy that UniFocus LP:
- Physical, electronic and managerial procedures, such as backup files, virus detection and eradication software, firewalls, and other computer software and hardware, and other applicable industry standards, have been employed to safeguard the security and integrity of personal information collected.
- Only aggregate data is reported, that is, individual survey results are not reported, but averages and other statistical information are provided in reports to our clients.
- If you specifically write a comment that is directed to our client, UniFocus provides the client with that comment, and with your contact information so that the client may use your personal information to reply to inquiries, handle complaints, provide operational notices and in program (such as loyalty program membership) record-keeping.
- The information UniFocus LP collects is limited to what you provide our client, and that individual information is not sold or shared with any other company.
- The personal contact information you provide on the surveys is collected and used by UniFocus LP and our respective clients, and while UniFocus does not share information with other than the contracting business, UniFocus LP is not responsible for the privacy policy of our clients.
Personal contact information, including Name, Company, Address, Phone number and Email, provided to our clients is not sold by UniFocus, but may be used to conduct research, and the results from such research may be reported in aggregate to our clients. UniFocus does not sell customer information to third parties, nor do we share customer information with outside parties who may wish to market their products to you.
Updating Personal Information may be accomplished by sending an e-mail to techsupport@unifocus.com, specifying the corrections, updates and requests for deletion of information, All requests will be implemented within 30 days of receipt of the request.
UniFocus LP does not knowingly collect or maintain information from those who are actually known to be under the age of 18, and no part of our sites are structured to attract anyone under the age of 18.
You may contact UniFocus LP regarding privacy issues by accessing our web site and sending an email. In addition, we commit that our broadcast email surveys will provide you with an email address you can use to tell UniFocus LP not to contact you again.
UniFocus LP may release personal information to appropriate governmental authorities where release is required by law (for example, a subpoena, court order or legal process) or regulation, or is requested by a government agency conducting investigations or proceedings.
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Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
The use of cookies by our partners, affiliates and tracking utility company is not covered by our privacy statement. We do not have access or control over these cookies.
TESTIMONIALS
We receive permission to post testimonials that contain personally identifiable information prior to posting. If you would like us to remove your testimonial from the site, please contact us at techsupport@unifocus.com.
CHANGES TO THE PRIVACY POLICY
UniFocus, LP reserves the right to change, modify or amend our privacy policy at any time, so please review it frequently, We will notify you about material changes to this privacy statement by placing a prominent notice on the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
TRUSTe
UniFocus LP is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. As this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact us at techsupport@unifocus.com. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
UniFocus, LP complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. Any managers with appropriate access are able to change all personal data collected and will do so within 30 days of the receipt of the request.
If you have a complaint about UniFocus LP compliance with this privacy policy, you may contact us through our web site, by responding to the email address provided in our surveys, or by calling us at (972) 512-5100 and asking to talk to a partner
TRUSTe EU Safe Harbor is available to investigate unresolved
> complaints other than those pertaining to human resources data. For
> unresolved complaints pertaining to human resources data, UniFocus
> agrees to refer the matter with the EU data protection authorities.
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