About UniFocus

Based in Dallas, Texas, UniFocus is a leading global pioneer of results-driven solution technologies for the hospitality industry. A preferred partner for The Leading Hotels of the World®, UniFocus has a sterling track record of helping major service organizations drive profitability and ROI. We help hospitality businesses increase the value of their assets.

Our executive management team possesses over three decades of unrivaled success in the industry, helping hospitality and other service businesses fine-tune operations.

Today UniFocus is setting the standard for resource management, closed-loop feedback, performance measurement, operational efficiency and business intelligence. Our expertise and technology applications help service organizations acquire the complete array of insightful knowledge they need to run their business for optimal results and profitability.

UniFocus Delivers Crystal Clear Bottom-Line Results

Resource Management Systems - We provide management technologies that include business forecasting, automated labor scheduling for your unique operating standards, time and attendance, and budgeting with integrated financial and performance reporting.

Closed Loop Feedback Solutions - UniFocus provides feedback solutions for staff, meeting planner and guest satisfaction, with revealing mystery evaluation processes that link service standard attainment to your guest and employee perceptions.

Consultation, Training & Business Intelligence - UniFocus also specializes in service process re-engineering, operational analysis and management/staff training for all of the technology tools we deliver to the industry, as well as assisting in your organization's overall development.

You can count on UniFocus to deliver results. Our experience includes over 3.5 million guest surveys, more than 250 thousand employee surveys, and hundreds of property assessments and software implementations annually. The depth of our collective experience enables us to offer unparalleled comparative performance analysis for properties and companies.

UniFocus Certifications & Associations

• Microsoft Certified Partner
• Preferred Partner of The Leading Hotels of the World
• Affinity partner of the International Association of Conference Centers
• Business partner of the International Association of Convention & Visitors Bureaus
• Allied member of the American Hotel & Lodging Association
• Member of the American Resort Development Association (ARDA)

A Brief History of UniFocus

August 1983: The Heymann Group, Inc. is formed to provide productivity consulting services to the hospitality industry. The company pioneered the development of the Watson R.M. Labor Management System. Today, this is the premier labor management and scheduling system on the market.

June 1998: UniFocus is formed through a merger between The Heymann Group, Inc. and SQS, creating a company with a unique approach to helping service organizations optimize quality, employee performance, customer satisfaction, organizational efficiency and financial performance. Unique in the market, UniFocus developed a truly balanced approach to performance metrics.

January 1999: UniFocus acquires Customer Survey Technologies (CST) to expand its survey services.

December 2000: UniFocus acquires Telman Software, significantly increasing its predictive analysis and financial management applications suite.

August 2006: UniFocus acquires LaborSage, a revolutionary labor management platform utilizing EventSage™ for banquet and catering operations.

Today UniFocus is one of the hospitality industry's most trusted names in satisfaction measurement technology, labor and financial management applications, hospitality consulting services and business intelligence.