The restaurant industry is in a precarious position since some consumers have seen their discretionary incomes dwindle; therefore, the likelihood of splurging on a nice dinner decreases as well.  Aside from economic factors, customers are demanding healthier options, which lead to a significant boost in the already rising cost of food from vendors, but guests want the actual cost of their meal to be kept low.  UniFocus’ restaurant workforce management tools provide managers with the ability to accurately manage and schedule their labor, keep budgets in line by reducing unnecessary spending, comply with regulations set forth by the upcoming implementation of the ACA, and concentrate on customer satisfaction.   

In order to create the type of experience that will encourage patrons to return to your establishment, it is imperative for both managers and employees to be on the floor interacting with guests and remain readily available to them.  Our products will provide managers the freedom to get out of the office, and minimize the lengthy task of creating schedules.

UniFocus’ restaurant Time and Attendance tool offers easy, on demand scheduling, and managers and employees are granted the ability to handle scheduling matters anywhere, anytime with Mobile Apps.  Our Labor Management System provides accurate analytics, forecasting, and trending to help meet your business’ goals and standards.

UniFocus' restaurant Workforce Management tools will provide your organization the ability to:

  • Utilize easy, on demand scheduling based on business volumes
  • Empower employees with easy to use mobile apps
  • Control labor costs with a cloud-based, real-time reporting system
  • Compare adjusted rolling budgets to real-time actual revenue and expense
  • Create customizable reports to meet the unique needs of your business and staff
  • Maximize employee productivity, customer satisfaction, and create a healthier bottom line for your business
  • Find hidden revenue opportunities across your portfolio with financial reporting
  • Perfect standards and improve operations

Guest satisfaction is of the utmost importance due to increasing competition, the accumulating and sometimes viral social media posts outlining customers’ experiences, both positive and negative, and heightened expectations.  UniFocus’ restaurant survey solutions tools deliver actionable reporting, providing your establishments insight into customer satisfaction or dissatisfaction, with the help of our GUESTScope survey.

UniFocus' restaurant Survey Solutions tools will empower your business to:

  • Understand every facet of customer loyalty and satisfaction, enabling a better plan to drive the greatest ROI
  • Prioritize actions needed to have a direct and immediate positive impact on customers’ intent to recommend and return

UniFocus’ suite of products provide a proven foundation for improving workforce management and cost reduction, boosting floor time for managers, and increasing customer intent to return and recommend. Our expert team is ready to help, and ready to become your organization’s trusted advisors.

Learn how our unique solutions, services and training can help your restaurant.  Please call us at 972-512-5100 or email

Labor Management System

  • Maximizes labor utilization for increased efficiency with reduced cost and waste
  • Establishes competitive service levels and operational performance standards
  • Automates hospitality operations labor scheduling
  • Manage and monitor complex regulatory and labor contract work rules
  • Improves labor efficiency across all departments in the property


  • Ensures consistent and competitive guest service delivery
  • Provides accurate and timely response to all guest feedback
  • Comprehensive, real-time alerts and reporting, facilitating effective corrective actions and shortened recovery time
  • Intuitive multi-property analytics, combined with performance ranking and trending, show how well your properties are performing down to the most minute detail

Time & Attendance

  • Pre-bid fixed shifts with variable scheduling for peak, normal and splits
  • Eliminates lunch break penalties
  • Mobile applications allow "e-blast" to pick up shifts, manage call-ins and late staff
  • Employees can review schedules, request time off and swap shifts from their iPhone, Droid, Blackberry or Windows Smart Phone
  • Innovative smart clocks with punch control

To learn how UniFocus' innovative approach drives profits, please contact us at or call 972-512-500.

An interview with Mark Heymann