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UniFocus Delivers:
	Survey Feedback Solutions
	Labor Management Solutions
	Consulting & Training
	Business Intelligence Applications

Satisfied Customers:

“UniFocus has the best labor management system in the marketplace and we are confident it will make a positive impact on our organization.”

—Todd Shallan, Vice President and General Manager, Hotel del Coronado

Articles About Us (Click an image or link below to to read the article.)

Using Technology to Take HR to the Next Level: Three Powerful Strategies Workforce Management May 2011	Red Lion Tackles Buddy Punching, Lack of T&A Standardization Hospitality Technology 3/10/2011	Read what others are saying about UniFocus’ products and services.
Luxury Hotel Taps Real-Time Guest Feedback Tool in Quest for Exemplary Customer Service Hospitality Technology 9/16/2010	Mystery Shops: Waste of Time or Key to Driving Guest Loyalty? Hospitality Technology 8/31/2010	Scheduling, Forecasting Made Easy Hospitality Technology Supplement April 2010
How Employee Training Tools Directly Impact Guest Repeat Bookings Hospitality Technology, 9/8/2009		HITEC 2009 UniFocus showcases online time clocks
	Revamp of laundry has Destin, FL, resort’s housekeeping humming	Combat Workforce Woes with Survey & Reporting Tools By Peggy Lin, Director of Employment and Employee Relations, Troon Golf Hospitality Technology, 9/16/08
		Prism Seeks to Better Understand Staff By Adam Kirby, Associate Editor - Hotels, 5/1/2008
	10 Ways to Leverage Labor	UniFocus and the Dallas Convention & Visitors Bureau have partnered to enable a first of its kind “total-market-quality-program.”
What the Future Holds for ASPs		A Real-Time Customer Experience Measurement System.

Articles We've Written(Click an image or link below to to read the article.)

How to Increase Meetings and Events Business By Joan King Sales and Marketing, April 2011	Read what we’ve been saying.
How Quarterly Mystery Shops Help Diagnose Problems… By Joan King Sales and Marketing, January 2011	Benchmarking: Internal vs. External By Mark Heymann LODGING Magazine, September 2010	Getting Buy-In By Mark Heymann LODGING Magazine, June 2010	Back to the Basics: It's time to manage labor costs By Mark Heymann LODGING Magazine, December 2009
A Different Approach: "What if" there were no departments? By Mark Heymann LODGING Magazine, August 2009	Value Engineering: Not Just Cost Reduction By Mark Heymann LODGING Magazine, June 2009	Just-in-Time Performance Measurement By Mark Heymann LODGING Magazine, April 2009	By Mark Heymann LODGING Magazine, Sept 2008
Standards: How Good Are Yours? By Mark Heymann LODGING Magazine, March 2008	How I Motivated My Staff Engagement is the key to success By Mark Heymann LODGING Magazine, March 2008	Pay-for-Skill An Idea That’s Time Has Come By Mark Heymann LODGING Magazine April 2008	Impacting Performance through Timely Appraisals By Mark Heymann LODGING Magazine March 2008

	Labor Recipes (article from National publication)
Flex Budgeting (article from National publication)			Cutting Costs article from National publication

Employee Opinions by Debby Malen	Corporate Culture by Simon Sloman	Benchmark Employee Surveys by Sherry Uhrig	Labor Management at the Majestic Star Casino by Troy Keeping
Labor Management: Insights From the Inside by Carlos R. Castro	Boosting Employee Performance: Employees Remember Informal Learning Best by Charles Ginn	Creating Employee Satisfaction by Dr. Dan Mount	Customer Attitudes That Push Our Buttons by Holly Stiel
Best Practices for the Hospitality Industry: Using Modern Technology to Ensure the Experience of the Past at Colonial Williamsburg	Harness The Force Of “Engaged” Employees by Joan Lloyd	Best Practices for the Hospitality Industry: Front Desk	Loyalty by Mark Heymann

Event Labor Scheduling | Revenue | Planning | Performance Reporting

Business Intelligence Applications brochures: ACTIONScope | EXECUScope

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