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Articles We've Written (Click an image or link below to to read the article.)

Service Quality:Key to Enterprise Value
Cornell Quartely: Best Practices
Matching Guest Perceptions to Standards

Cutting
Costs

article from National publication

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Other Articles (Click an image or link below to to read the article.)

Employee Opinions
by Debby Malen
Corporate Culture
by Simon Sloman
Benchmark Employee Surveys
by Sherry Uhrig
Labor Management at the Majestic Star Casino
by Troy Keeping
Labor Management: Insights From the Inside
by Carlos R. Castro
Boosting Employee Performance: Employees Remember Informal Learning Best
by Charles Ginn
Creating Employee Satisfaction
by Dr. Dan Mount
Customer Attitudes That Push Our Buttons
by Holly Stiel
Best Practices for the Hospitality Industry: Using Modern Technology to Ensure the Experience of the Past at Colonial Williamsburg Harness The Force Of “Engaged” Employees
by Joan Lloyd
Best Practices for the Hospitality Industry: Front Desk Loyalty
by Mark Heymann

Articles About Us (Click an image or link below to to read the article.)

UniFocus Stromberg Align UniFocus Stromberg Align

UniFocus and the Dallas
Convention & Visitors Bureau have partnered to enable
a first of its kind “total-market-quality-program.”

Connecting The Dots

10 Ways to
Leverage Labor

A Real-Time Customer Experience Measurement System.

Ameranth & UNIFOCUS


What the Future
Holds for ASPs

 
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