Fairmont Pittsburgh Implements UniFocus’ Watson, R.M.™

Dallas—January 24, 2011 — UniFocus today announced that the Fairmont Pittsburgh has implemented the company’s innovative Watson, R.M. Labor Management System (LMS) and EVENTLabor.

“We are pleased to announce the implementation of UniFocus’ advanced workforce management technologies at the Fairmont Pittsburgh hotel,” said Len Czarnecki, General Manager. “The premier Watson, RM™ Labor Management System and EVENTLabor™ from UniFocus helps management maintain the highest and most efficient service standards for guests—while consistently executing exemplary and successful events.

“Our Watson system simplifies the entire process of labor management by automating the cycle of forecasting, scheduling and analysis—so that we have the right staff at the right time,” continued Czarnecki. “And the labor management reporting system reduces paperwork by distilling the most critical information we need to make smart staffing decisions every day. The professionals at UniFocus customized our system to help us deliver high standards while staying on budget.”

The Fairmont Pittsburgh, which opened on March 29, 2010, is the city’s first premier luxury hotel and is also part of Three PNC Plaza, a 23-story high-rise mixed use development. The Fairmont property is LEED certified and features 185 guestrooms, 12,000 square feet of event space and a 6,000 square-foot health club.

“UniFocus’ Watson, R.M. LMS and EVENTLabor are being utilized by some of the most recognized hospitality brands in the world,” said Mark Heymann, President and CEO of UniFocus. “We are pleased about Fairmont Pittsburgh’s recent implementations and we look forward to continued success in our partnership.”

Watson, R.M. LMS incorporates industry-specific statistical analysis to project short-term demand, optimizes workforce schedules by identifying critical relationships between key volumes, such as number of guests to be served at any point in time, and then automatically schedules the right staff to optimize service.

EVENTLabor is the only automated scheduling tool designed for the banquet and convention industry. This unique tool helps you eliminate over- or under-staffing and provides the intelligence to effectively and efficiently deploy labor by scheduling precisely to each event—an essential key to any financially successful operation.

About Fairmont Hotels & Resorts

Located in world-class destinations around the globe, Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. With more than 60 hotels, Fairmont is known as much for its warm, engaging service and culturally rich experiences, as its classic hotels that imbue a sense of heritage, sophistication and social importance and are often considered destinations in their own right. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. Fairmont is owned by FRHI Holdings Limited, a leading global hotel company with over 100 hotels under the Fairmont, Raffles, and Swissôtel brands. The company also manages Fairmont and Raffles branded estates and luxury private residence club properties. For more information or reservations, please call 1-800-441-1414 or visit www.fairmont.com.

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