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Dallas — January 21, 2009M
— UniFocus, a global pioneer in the hospitality industry for performance, workforce
management and closed-loop feedback solutions, announced that InterContinental Hotels & Resorts has
selected the firm’s MEETINGScope as the new brand standard for its properties worldwide. Their global brand
management team chose UniFocus as a global partner after an extensive RFP evaluation process.
MEETINGScope is the most advanced web-based system available for gathering critical feedback in real-time
and ensuring meeting planner satisfaction during the entire event process. It also includes rich-media online
sales tools that enable organizations to market directly to the meeting planners and agencies.
InterContinental Hotels & Resorts is the luxury brand of InterContinental Hotels Group, with 157 hotels globally
and 69 hotels in the pipeline. UniFocus is customizing its meeting satisfaction survey system specifically for
InterContinental Hotels & Resorts to measure the pre and post meeting feedback from meeting planners through
industry leading reporting tools. Each user may also specify their precise meeting planner feedback criteria.
“InterContinental Hotels & Resorts is the world’s first truly global hotel brand with more than 60 years of insight.
Our new partnership with UniFocus demonstrates our ongoing commitment towards the meetings and events
business,” said Anthony Ingham, Global Director of Guest Experience for InterContinental Hotels & Resorts. “The
brand is all about helping our guests make the most of their time and we believe it’s important for our hotels to
establish personal connections with meeting planners and guests. UniFocus’ MEETINGScope is the most
advanced system available for gathering critical meeting planner satisfaction feedback—during the entire event
process, from start to finish. It will play a key role in helping us enhance the overall meetings experience.”
UniFocus’ MEETINGScope system streamlines communications, analyzes every aspect of key service delivery
factors, and provides historical data capture for trending and strategic planning—all of which combine to
enhance relationships with meeting planners. Survey analytics can also be related to guest and employee
feedback then juxtaposed against mystery evaluations to produce actionable intelligence.
“I’m most pleased that InterContinental Hotels & Resorts chose to partner with UniFocus and launch
MEETINGScope as their new global brand standard,” said Mark Heymann, President and CEO of UniFocus.
“One of the key advantages of MEETINGScope is our personalized approach, enabling hoteliers to draw from
a rich repository of web-based profiles to pinpoint what meetings they do best. You can also match the right
staff with the right meetings for better relationships, providing greater cross-selling opportunities and more
competitive positioning.”
“We look forward to working with InterContinental hotels and resorts worldwide to achieve their objectives,”
continued Heymann. “Our global partnership is further validation that UniFocus is making a difference in the
hospitality industry.”
The real-time nature of UniFocus’ feedback technology provides an important competitive differentiator by
enabling quicker response to service issues and shorter recovery time. Hotel operators can identify critical
issues throughout the entire meeting event process—from contracting, through planning, meeting execution
and conclusion. The on-going feedback ensures a consistently positive experience at every touch point.
Among the benefits MEETINGScope offers are:
- Web-based survey technology and e-mail correspondence—essential to reaching meeting planners—
that delivers higher response rates and maintains statistical reliability.
- Immediate “Hot Button” reports showing important service concerns, even in first-time-business
situations.
- A database of more than 100,000 meeting-planner profiles.
- Benchmarking, team performance and results reporting across each department that are delivered in
an online system in real-time.
- An integrated Action Plan Tracking System that ties directly to Meeting Planner Response System to
ensure that proper service recovery occurs.
- MEETINGScope training and support provided by a UniFocus team that has decades of hospitality and
meeting sales experience.
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