UniFocus Launches Global Online Training Initiative
Self-Paced Learning Environment Utilizes Interactive Real-Life Scenarios
Dallas—March 11, 2010
— UniFocus, a global pioneer in the hospitality industry for performance, workforce management and
feedback solutions, announced the worldwide availability of its Training Management
System (TMS) which includes full-service online training delivery, certification and management—all from one
portal; and dashboards enable designated supervisors to view, sort or search multiple reports for staff members.
UniFocus’ TMS may also be customized to deliver content in multiple languages for international users.
The UniFocus self-paced TMS was designed to attain a higher rate of knowledge retention by utilizing
interactive, real-life scenarios that engage learners. Online courses are available 24/7 to accommodate busy
schedules and can be taken in multiple sittings at any location with Internet access. As a dynamic online
training system, it’s not only more resilient than traditional classroom settings, but enables you to cut costs for
travel and lodging, along with reduced man hours, support materials and less tedious paperwork.
“We are pleased to announce that our TMS offers an expanded curriculum and a completely new interactive
learning experience that’s always available at your convenience,” said Mark Heymann, President and CEO of
UniFocus. “Moreover, your employees can be certified online for proficiency to ensure that you extract the
most benefit from UniFocus’ advanced technologies for feedback analytics and labor management.
“And it cannot be emphasized enough that putting superior technology into the hands of operators is only half
the equation for success,” added Heymann. “To maximize your investment, it’s critical to facilitate knowledge
transfer by simulating everyday situations in a self-paced learning environment, so that your associates can
work smarter to unleash the full potential of these systems for quantifiable performance gains.”
UniFocus’ online training system enables management to track all employee training activities so that they can
know when a training module has been completed and view scores displayed on the dashboard; they can also
be assured that users have the competence to utilize the software when certified online or alternatively notified
whenever there is a need for remediation. Associates may likewise view course and report-related information
about themselves and update their personal system information.
Online training modules for UniFocus products are designed to simulate the special software features that
relate to various underlying scenarios. Each course is modularized to focus on specific topic areas for ease of
completion, and self-paced so that there is an opportunity for review. Administrators can view and edit
additional course information and download specific reports. Managers may print out Certificates of Completion
to provide associates with a personal sense of accomplishment and help boost morale.
UniFocus offers online training courses for Watson, R.M.™ Labor Management System, Watson, R.M.™ Time
& Attendance and GUESTScope.™ In addition, multi-language capabilities may be added upon request.
UniFocus’ Training Management System (TMS) provides these features:
- Real-life scenarios and simulations for using the software tools
- Modularized topic-focused components for easier completion
- Self-paced, providing an opportunity to review before advancing
- 24/7 availability for convenience, and highly interactive
- Tracking and verification of all student training activities and scores
- Online certification ensures users are proficient in using the software
- View, sort and search multiple reports for all employees and print Certificates of Completion
- Customizable to support multiple languages
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