FocusEd

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1st Qtr 2010 Special Edition Articles:

• What can we learn from Personal Shoppers?
• Meetings & Events: The Green Shoots of 2010?
• A Continuing Success Story: Ritz-Carlton's "Meetings within Reach"
• The Importance of Meeting Planner Feedback in Today's Economy

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3rd Qtr 2009 Special Edition Articles:

• Is Engagement Enough?
• Re-Engaging Staff for Success in Today’s Market
• Winning Back Lost Revenue with an Engaged Staff
• An Engaging Technology for Re-Engaging Employees

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1st Qtr 2009 Special Edition Articles:

• Challenges and Opportunities in Today’s Market Environment
• Strategies for Success in Today’s Economic Environment And How Hoteliers are responding to the Financial Crisis
• Building Excellence with Engaged Training Engaging entire organization through training fosters improved collaboration and guest loyalty

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4th Qtr 2008 Edition Articles:

• When the Market Gets Tough, It’s Time to Invest...Not Just Cut
• Labor Management in the Hospitality Industry — Part 2 (A Guide to the Processes & Systems)
• The Converged Network in Hospitality: How Fixed Overhead Costs are Reduced Interview with James Bina
• Hotel Cost Controls in an Uncertain Market
• Today’s Biggest Challenge in Hospitality: Eliminating Cost Disadvantages
• A Developer’s Perspective: Reducing Fixed Costs in Hotel Operations Interview with Melanie Pennell-Mayer

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2nd Qtr 2008 Edition Articles:

• How Cost-Effective are Your Applied Standards?
• Labor Management in the Hospitality Industry (A Guide to the Processes & Systems)
• Balancing Cost-Effective Labor Management with Profitability Interview with Richard Moreau

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4th Qtr 2007 Edition Articles:

• Business Intelligence or Intelligent Business
• Intrawest's "Voice of the Customer" Initiative Drives Business Intelligence
• Getting Closer to Guests to Create Customers for Life
• Ramping Up: Business Intelligence in Hospitality Today
• Business Intelligence Systems Allow Managers to 'Work Smart'
• Mystery Shopping Gathers Intelligence

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Winter 2007 Edition Articles:

• Broadening the Definition of Integration
• IYAD-WYAD, YWAG-WYAG
• Maximizing ROI from Loyalty & Recognition Programs
• Survey Best Practices
• Keeping Service Standards High in Luxury Travel
• Importance of Scale Size in Satisfaction Surveys

• Revolutionizing Guest Satisfaction Feedback
• Critical Elements of a Guest Satisfaction Focused Organization
• Efficient Responsiveness That Makes a Difference: A Hands-On Report
• Putting the Guest at the Helm
• Trend Perspective: Managing Guest Feedback in a World Where Word of Mouth Goes World Wide Web
• Guest Service That Builds a Relationship

• Employee Feedback
• Most Common Misconceptions About Employee Surveys
• Employee Opinions
• Corporate Culture
• Imagine the Possibilities
• Benchmark Employee Surveys

• Bottom Line Performance
• Labor Management: Insights from the Inside
• Labor Management: at the Majestic Star Casino
• Best Practices: Linking Staffing, Labor and Budgets