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| Satisfied Customers:
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“We recognize the value of immediate guest feedback, and we wanted to have a more scientific approach to listening to the ’voice of the customer.’ We wanted a system that would enable us to measure our compliance with hotel standards and overall guest satisfaction.”
“We chose GUESTScope because it met all of our needs better than any system we found on the market.”
—Randy Zimmerman, Lions Gate General Manager
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RSS-UniFocus Updates
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Most Common Misconceptions About Employee Surveys
- It’s personal. This is business; it is
NOT personal. Surveying employees is
a way of evaluating employee attitudes
and whether something needs to be
done to change.
- “They” don’t really care. Not true.
A company that survey’s it’s employees
for one reason or another does care
about the survey results.
- Once is enough. While surveying
employees one time a year is good, it is
really just a good start. Multiple surveys
help track efforts to address/correct
issues identified in previous surveys.
- It’s just a report card. Survey
results are not a report card. They are a
realistic look at employee attitudes and
a path to improvement.
- Happy employees / unhappy
employees. What is the difference?
Employee satisfaction is the single
most important influence on guest
satisfaction. If your employees are
happy, your guests are happy.
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