UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction

July 11, 2017 – Published in Hotel Online - Best Western Hotels & Resorts Partners with UniFocus to Learn Key Finding - Best Western Hotels & Resorts has successfully beta-tested UniFocus’ Pulse Survey solution in a group of its North American hotels to understand the impact of hotel employee engagement on guest satisfac

The Walper Hotel Adds UniFocus’ GUESTScope & STAFFScope

Published in Hotel Online – November 17, 2016 – The Walper Hotel, a refined landmark hotel that dates back to 1893 and is located in the heart of Kitchener, Ontario, has added UniFocus' innovative GUESTScope and STAFFScope solutions in order to continually maintain superior staff engagement and customer satisfaction levels.

UniFocus Hosted Webinar on Predictable Schedules: Why They Matter & How to Create Them

Erratic employee schedules have recently been highlighted for the financial uncertainty and unstable work/life balance they cause.

Measuring success and individual motivation in a post-tipping age

Published in Restaurant Hospitality - March 2, 2016 - by Mark HeymannWith more restaurants adopting no-tip policies, operators must find new barometers for gauging

Ken Heymann in Hotel News Now

6 Tips to Promote Employee Team Building

At a time of labor shortage and high turnover rates, hoteliers can use team building exercises to promote employee engagement and morale.