STAFFScope™
STAFFScope is a scientifically developed system of gathering, analyzing and acting upon critical staff issues
utilizing short, straightforward questions. The correlation with guest feedback forms a unique basis for process
improvement. Most importantly, STAFFScope allows you to triangulate attitudinal, behavioral and demographic factors
to effect positive change that re-engages your staff for improved performance and loyalty.
Your Advantage |
Staff Closed-Loop Feedback |
Actionable Knowledge
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- Pinpoint genuine satisfiers and dissatisfiers for improved retention
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Continuous Growth
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- Expand your perception of performance with multi-faceted approach
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Measurable ROI
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- Accelerate improvement process with integrated action-planning
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Profitable Outcomes
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- Ensure value-driven results by adding virtual HR intellectual capital
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Crystal Clear Results — Operational Excellence & Increased Asset Value!
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STAFFScope features:
- Web-based Surveys — Technology that enhances standard paper survey formats, providing fast and easy deployment across an entire organization.
- Employee attitudes correlated with guest satisfaction
- Online Reporting — State-of-the-art reporting for every level of the organization.
- Roll-up Reports — Real-time reporting on the fly for multiple properties.
- Benchmarking — Essential benchmarking by price segmentation.
- Integration with Tracking Functionality — Goal-setting and action-plan tracking that ensures achievement of improvement goals.
- Critical Issue Analysis — Streamlines action planning process.
- Experienced Support Staff — STAFFScope training and support is provided by UniFocus’ team of hospitality and HR experts with decades of industry experience.
Successful hospitality organizations treat their staff as strategic assets. To accomplish this, they gain insight and actionable intelligence to more effectively deploy human capital at all visible touch points. As a direct result, the guest experience improves, as does their cash flow and operating margins.
UniFocus not only helps you understand what employees think, we help you understand what factors are critical—and link those factors to staff loyalty. STAFFScope also provides integrated goal setting and action plans designed to improve specific areas of your operations
Capture Employee Perceptions Across All Levels with STAFFScope
Taking the baseline pulse of the workforce environment has never been more urgent in an industry beset by turnover and low motivation. STAFFScope reveals the key drivers of loyalty operating throughout your enterprise, so you can maximize your workforce for initiative, creativity, and longevity. Building a unified and engaged workforce is the single most profitable focus of any hospitality and service organization.
STAFFScope helps you cultivate an organization driven to achieving excellence through communication and knowledge. Employee perceptions are compared and contrasted, attitudinal drivers are monitored, and key information is provided to establish action plans for improvements. STAFFScope enables you to reduce turnover, control staffing costs, improve service quality and ultimately enhance profitability.
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