Loyalty Management Systems
Take advantage of the most effective real-time technology tools available for customer loyalty and employee engagement. UniFocus customers enjoy the benefits of proven survey feedback solutions based on advanced technologies that incorporate decades of experience. Our methodologies are designed to get higher response rates and deliver actionable intelligence.
Your Advantage |
Survey Feedback |
Actionable Knowledge
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- Re-engage your employees to create loyal customers for life
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Continuous Growth
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- Transform feedback into loyalty by identifying guests who intend to return/recommend
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Measurable ROI
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- Grow your meetings business by aligning the right staff to the right meeting
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Profitable Outcomes
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- Link attainment of service standards to employee attitude and guest perceptions
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Crystal Clear Results — Operational Excellence & Increased Asset Value!
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The correlation and analysis of all data points provide a clearer understanding of the vital relationships that truly matter:
- Revenue — What is the relationship between satisfaction scores and revenue?
- Operational Performance — Which metrics or service standards are linked to customer loyalty?
- Employee Satisfaction — How is employee satisfaction correlated with customer loyalty?
- Price/Value — How does guest perception of price/value affect customer loyalty?
- Training — How much impact do employee training programs have on customer loyalty?
The UniFocus Loyalty Management System modules work together as complimentary components to deliver measurable synergies,
or individually to target specific challenges.
UniFocus provides these loyalty management components:
- GUESTScope™ — Identify growing satisfiers or dissatisfiers, intent to return/recommend
- STAFFScope™ — Re-engage your employees and deploy talent more effectively
- MEETINGScope™ — Grow meetings business with better intelligence and beat the competition
- SERVICEScope® — Link service standard attainment to customer perceptions
UniFocus feedback solutions are designed for hotels, casinos, restaurants, resorts, meeting & conference centers, convention & service bureaus, recreation and other service establishments. UniFocus empowers you to clearly understand how every facet of your organization relates to customer loyalty, helping you make informed decisions about compensation, resources, benchmarking best practices and many other applications.
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