Cultivating Employee Engagement Drives Growth

Engaging employees results in a more productive, customer-centric, and profit-generating staff. Engaged employees drive incremental growth in both guest satisfaction and revenue.

Employee satisfaction relies on various factors such as communication with management, comfort in training, feeling valued, and many more.  Another element to consider is the fact that many companies, particularly in the service industry, have a multi-generational workforce; thus, every employee’s needs and expectations differ depending on, for example, whether they’re from "Generation X" or a "Millennial."

All things considered, achieving staff satisfaction and retaining loyalty can become an intricate process when leadership is lacking a clear path and direction.

UniFocus' employee engagement tool, STAFFScope, helps management understand staff perceptions enabling them to act on critical factors that lead to increased and sustained employee loyalty. An engaged employee leads to a satisfied customer, both of which are integral to a thriving business. By coupling UniFocus’ staff satisfaction survey with our guest satisfaction survey, GUESTScope, teams can easily build towards increased improvement and success. The anonymity of the survey allows for management to get to the heart of employee concerns, gives the employee comfort in expressing their opinion and voice innovative ideas, and ultimately leads to productive improvement strategies.

UniFocus' STAFFScope Key Benefits:

  • Key Opportunities for fast and easy action planning at organizational, property and departmental levels
  • Easily understand driving forces to engage staff
  • Goal-setting and action-plan tracking helps managers and employees achieve their potential
  • Web-based surveys and reporting provide fast and easy access across entire organization
  • Dashboard reporting by company, region, property, department and sub-department
  • Drill down quickly by organization, property and departmental levels
  • Quickly target key issues that impact staff attitudes reducing turnover
  • Statistically valid sample of staff experiences
  • Multi-language support for web-survey portal, and all survey tools
  • Sound research methodologies to derive reliable and confidential data

Seeing what will move and enable team members to contribute their best nurtures better decision making and planning, smarter investments and deeper commitment. The UniFocus’ employee feedback process is one of the best ways to learn what motivates your employees to drive successful culture. Creating surveys for customers and employees is only half the battle. STAFFScope provides a true understanding of how employee perceptions of their workplace directly impact guest experiences. We design the right set of questions, honed from years of industry expertise, to give organizations immediate insight into their workforce.



  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa


  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     

Featured Resources