Focus on What Matters the Most to Your Clientele

The amount of data received from surveys can become overwhelming, and creating an action plan can become a guessing game if your company doesn’t have a definitive starting point. GUESTScope's innovative Key Opportunity reporting provides the ability to quickly determine what’s most critical, eliminating hours of data analysis, and allows leadership to prioritize correctly.

Acting on the top three to five opportunities identified by GUESTScope has an immediate impact on your guest’s overall satisfaction and intent to recommend. "Key Opportunities" are derived from a statistical analysis that determines the relative importance of each question, based on the correlation to “intent to recommend,” then blends the importance with the performance rating to determine the critical rank order.

Backed by more than 15 years of experience and extensive research, GUESTScope clearly shows the connection between your actions to improve and your guests’ loyalty.




  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center

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