What are people saying about your organization online?

UniFocus’ Online Reputation Manager adds a whole new dimension to understanding the health of your organization by aggregating online customer reviews from multiple review sites into one place. With this tool, you can see trends and quickly respond to comments.


View/Monitor bullet

Manage and monitor your online reviews.

Review sites are monitored 24/7 to provide the most up-to-date information available. View and respond to comments from one place. One combined score gives you a quick overview of your online reputation without wasting time visiting individual sites.

Revenue bullet

Improve reputation. Drive revenue.

Directly respond to your client’s comments and maximize your online reputation resulting in an increase in guest intent to recommend and return.

Bullseye bullet

Details at your fingertips.

Once you see the big picture you can drill down into the details. This provides the specific information you need to address the key issues your organization faces.

Your market comparison.

Comparative scoring against your competition lets you know where you stand within your marketplace. Use that knowledge to validate your online reputation and remain one step ahead of your competition.

Go to the next level.

Take GUESTScope to the next level by combining the data with what clients are saying in online reviews. This increased sample size provides a more accurate measurement of your organization’s reputation.




  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa

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