Inspire Loyalty Among Customer Base

When a company utilizes a survey system, customers are given the perception that their opinions are valuable. Sending a personalized response to a guest based on their feedback furthers the positive connection between business and consumer. Using GUESTScope's Survey Response Systemâ„¢ (SRS), property and corporate management could respond directly and immediately to recent guest feedback. Timely, professional and efficient responses close the feedback loop.

Letter templates are created and stored on the website to facilitate a quick response to all guest and customer feedback.

Properties may choose to respond via e-mail to all positive surveys, while they reply to negative feedback with a phone call or other chosen method. All responses sent using the SRS are stored for later reference. Our SRS logs the speed of response time and resolutions to guest concerns for easy tracking and analysis. GUESTScope assists with identification of best practices and areas of opportunity.

Acknowledging and thanking guests and customers for their feedback in a consistent and professional manner is vital in growing loyalty.

Like all of our solutions, the Survey Response System will make management's job easier, while supporting efforts to improve the guest experience.


  • "UniFocus' expertise in meetings and events, the great price point, and superiority of the product fit our needs. UniFocus has been out front with its technology, and providing great business tools to track the meeting planner's reviews effectively and efficiently." 
    - Shawn Dixon, Corporate Operations Manager for Vail Resorts Hospitality
  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa


  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' online guest satisfaction surveys, Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels