Understanding the Perception of Meeting Planners

The amount of data received from surveys can become overwhelming, and creating an action plan can become a guessing game if yourcompany doesn’t have a definitive starting point. MEETINGScope's innovative Key Opportunity reporting provides the ability to quickly determine what’s most critical, eliminating hours of data analysis, and allows leadership to prioritize correctly. Acting on the top three to five opportunities identified by MEETINGScope has an immediate impact on planners' overall satisfaction and intent to recommend. "Key Opportunities" are derived from a statistical analysis that determines the relative importance of each question, based on the correlation to “intent to recommend,” then blends the importance with the performance rating to determine the critical rank order.

Backed by more than 15 years of experience and extensive research, MEETINGScope clearly shows the connection between your actions to improve and planners’ loyalty.

UniFocus is exclusively dedicated to providing the Hospitality, Service, Retail, and Healthcare Industries with the most comprehensive Workforce Management systems, Financial Management and Survey Solutions available worldwide.


  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     


  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge

Featured Resources