Strengthen Relationships and Communication
It's no secret that meeting planners carry a significant amount of purchasing power in the hospitality industry. It is critical to capture their loyalty in order to inspire repeat business for all of a business’ venues, and their company brand. At UniFocus, we know it is more than a simple survey that will help organizations stay engaged with meeting planners and ensure their properties are always a planner’s first choice. Instead of just collecting feedback, MEETINGScope establishes a unique profile that includes a robust history of everything we know about a company’s meeting planners and the events the planners have managed at their properties.
Key Benefits of UniFocus MEETINGScope's Meeting Planner Profile:
- Centralized event data warehouse creates more opportunities for regional, national and global planners
- Strengthens relationships and communication across portfolio
- Increases the likelihood of meeting planners’ intent to return and recommend
- Helps properties cater to meeting planners’ needs and habits
- Creates the potential for the sharing of best practices across properties
By delivering a comprehensive look at all event information and feedback collected over time, specific to the best customers, we help businesses elevate the quality of their relationships with event planners.
"The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."- Ian Dailey, Director of Organizational Development of Canyons Resort