Balance Labor Costs with Guest Satisfaction

Forecasting business volumes is essential, and without the proper tools it can turn into a guessing game which leads to staffing issues, and ultimately affects customer satisfaction. UniFocus' LMS Forecasting module provides accurate forecasts by incorporating key business indicators, and ensuring quality of service. It continually fine tunes its precision while enabling managers with the ability to edit the final forecast.

Accuracy in forecasting business volumes will positively impact the customer experience, daily operations, employee satisfaction and the bottom line.

Key Benefits of UniFocus’ Forecasting tool:

  • View accurate daily and weekly business volume forecasts generated by at-a-glance, real-time data
  • Analyze historical trends and business volumes which leads to correct scheduling for the upcoming periods
  • Balance labor management with customer satisfaction
  • Increases employee productivity
  • Gives managers flexibility in editing final forecast

At UniFocus, we've taken the guesswork out of your company's forecast so that you can quickly realize the benefits of an optimized labor schedule.


  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection
  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center


  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "UniFocus' expertise in meetings and events, the great price point, and superiority of the product fit our needs. UniFocus has been out front with its technology, and providing great business tools to track the meeting planner's reviews effectively and efficiently." 
    - Shawn Dixon, Corporate Operations Manager for Vail Resorts Hospitality

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

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