Accurately Manage Labor Force to Meet Guest Demand

Before creating a schedule, it is important to take into account factors such as quality and labor standards and forecasted business volumes to accurately plan labor. UniFocus' LMS Planning module helps define staffing requirements to bring employee demand in line with forecasted volumes. Fixed and variable labor requirements are precisely calculated and displayed according to business volume.

Key Benefits of UniFocus’ Planning tool:

  • Plan staff to guest demand based on forecasted business volumes
  • Incorporates quality and labor use standards
  • Match labor to volume fluctuations
  • Foster employee satisfaction by planning schedules around staff needs and preferences
  • Meet unique business standards with customizable planning

UniFocus' Planning module enables managers with the ability to accurately plan staffing needs while balancing guest demand, employee morale and labor costs.


  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center


  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge
  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort
  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     

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