"The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
- Ian Dailey, Director of Organizational Development of Canyons Resort
"The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."
- Cara Federici, Director of Sales & Marketing with Skytop Lodge
"UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."
- Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
"UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations."
- Chuck Currid, General Manager of Babson Executive Conference Center
Mobility a reality in today's business environment. Mobile apps and the data they access drive productivity and efficiency.In this increasingly digital world, everything is about convenience and mobility—even managing work schedules.
Apps empower companies to accomplish mission-critical business services with ease when mobile technologies and users are integrated and engaged.
We understand your guests’ needs are your manager's top priority and it’s difficult to cater to them while sitting at a desk. UniFocus’ Mobile Apps allow managers to work from the floor so they can cultivate relationships with customers and:
UniFocus’ industry-leading services and support provide tools to optimize productivity, decrease excessive labor costs, and drive bottom line results for your business. Our technology delivers best practices for resource management in a single source solution for all clientele, international and domestic. The systems provide comprehensive analytics to intelligently manage your labor force to meet guest demand, ensuring staff can meet the quality and service expectations that you’ve set. UniFocus has partners in over 100 countries worldwide and is committed to ensuring the privacy of all data with TRUSTe Swiss and EU Safe Harbor certification.
With UniFocus’ Mobile Apps features managers can:
and Employees can:
App users’ expectations have already been set by the consumer market, but our generation of workforce management will increase employee performance and improve customer satisfaction as quick as the click on the screen.
UniFocus’ Mobile Apps are available for iPhone, iPad, Android, and Windows Mobile OS.