Integrating and Engaging Your People and Technology

Mobility is a reality in today's business environment.  Mobile apps and the data they access drive productivity and efficiency.In this increasingly digital world, everything is about convenience and mobility—even managing work schedules. 

 Apps empower companies to accomplish mission-critical business services with ease when mobile technologies and users are integrated and engaged.

We understand your guests’ needs are your manager's top priority and it’s difficult to cater to them while sitting at a desk.  UniFocus’ Mobile Apps allow managers to work from the floor so they can cultivate relationships with customers and:

  • Improve productivity
  • Save time and money
  • Build client relationships
  • Empower managers
  • Deliver better service
  • Access data instantly
  • Increase employee engagement
  • Simplify scheduling
  • Ensure security benefits

UniFocus’ industry-leading services and support provide tools to optimize productivity, decrease excessive labor costs, and drive bottom line results for your business.  Our technology delivers best practices for resource management in a single source solution for all clientele, international and domestic. The systems provide comprehensive analytics to intelligently manage your labor force to meet guest demand, ensuring staff can meet the quality and service expectations that you’ve set. UniFocus has partners in over 100 countries worldwide and is committed to ensuring the privacy of all data with TRUSTe Swiss and EU Safe Harbor certification.  

With UniFocus’ Mobile Apps features managers can:

  • Control overtime costs with alerts when employees are due for a break or approaching overtime
  • Ensure quality service for all shifts by quickly creating and sending broadcast messages to see who is available
  • On the go approvals of scheduling requests
  • Check schedules anywhere by employee or date
  • Manage call-ins, late staff clock ins or clock outs, and employees in but not scheduled
  • Instantaneously access employee contact information for easy communication

and Employees can:

  • Respond quickly to accept shifts
  • Review work schedules easily
  • Swap or drop shifts, and request time off from any place at any time
  • View Time Cards and track hours
  • Manage work life by requesting time off quickly
  • Notify manager with “call-in” absence or tardy feature
  • Communicate via message system

App users’ expectations have already been set by the consumer market, but our generation of workforce management will increase employee performance and improve customer satisfaction as quick as the click on the screen.

UniFocus’ Mobile Apps are available for iPhone, iPad, Android, and Windows Mobile OS.

 

 

  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort
  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "UniFocus feels like a partner, not a third party. It's a great relationship...We have individual, personalized service that isn't cookie cutter. Another strategic asset is the clear understanding of which products and/or services can be improved or offered, to exceed customers' expectations." 
    Chuck Currid, General Manager of Babson Executive Conference Center
  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."  
    - Mark Fielding, Senior Accountant for Red Lion Hotels

     

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