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Associate Technical Writer

Location: Carrollton, TX 
Type: Full-Time


An industry leader in workforce optimization, UniFocus delivers technology solutions that include resource management, labor scheduling, time and attendance tracking, reporting, analytics, budgeting, and forecasting. We are looking for a Technical Content Developer to expand user assistance offerings for our products. As part of the Technical Implementation Group, you will work with our Senior Content Developer to create a variety of information products: release notes, online help, user guides, administration guides, datasheets, job aids, video tutorials, localization notes, training materials, and more. 


UniFocus is a growing company with several exciting and innovative projects in development and on the horizon. If you are a technical communicator who is interested in playing a vital role in the success of our partners and our company, then we look forward to having you on our team. 

Primary duties and responsibilities

  • Plan, write, and edit user documentation, including release notes, online help, user guides, administration guides, datasheets, job aids, etc.
  • Create graphics for information products.
  • Script and produce video and multimedia content.
  • Develop training materials.
  • Interview subject matter experts.
  • Assist with software localization.
  • Adhere to the company’s writing styles, standards, and guidelines.
  • Collaborate with various teams: Development, Design, QA, Training, Business Analysis, Support, and Marketing.
  • Meet daily, weekly, and monthly deadlines for content creation in accordance with application development and bug fixes.
  • Enhance knowledge sharing within the company.

Experience and education

  • Bachelor’s degree in technical communication, instructional design, or a related field, or equivalent work experience.
  • 2-3 years of experience in technical writing, instructional design, or a related field.

Requirements - skills, job knowledge, and abilities

  • Excellent written and verbal communication skills.
  • Ability to communicate technical concepts to various audiences.
  • Experience in software documentation, technical writing, and editing.
  • Experience in instructional design.
  • Knowledge of Software Development Life Cycle (SDLC) management.
  • Ability to quickly learn complex topics.
  • Experience with collaborative platforms such as Confluence and SharePoint.
  • Proficiency with Microsoft Office: Word, PowerPoint, Excel, and Outlook.
  • Proficiency with screen capture tools such as Snagit.
  • Experience with screen recording and video editing tools such as Camtasia.
  • Experience with desktop publishing tools such as Adobe InDesign.
  • Experience with graphics software such as Visio, Photoshop, and Illustrator.
  • Ability to manage multiple projects and deadlines.

Preferred (but not required) skills, job knowledge, and abilities

  • Experience with content management systems.
  • Experience with localization management.
  • Knowledge of topic-based authoring.
  • Knowledge of user experience (UX) design.
  • Experience with help authoring tools such as Author-it, MadCap Flare, Adobe RoboHelp, HelpNDoc, etc.
  • Experience with e-learning tools such as Adobe Captivate and Articulate Storyline.
  • Knowledge of web technologies such as HTML, CSS, etc.
  • Experience with issue/bug-tracking tools such as Jira or Bugzilla.
  • Experience with labor management, time & attendance, and/or HRIS systems.

About This Company

UniFocus optimizes Workforce Performance with its Labor Management, Time & Attendance, and Survey Solutions that guarantee reduced labor costs, improved productivity, better employee engagement, AND ensures overall staff performance to increase customer satisfaction. We are a hospitality market thought leader in labor management with several decades of successful operational transformations in over 100 countries.


UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association.



  • Compensation: DOE
  • Principals only. Recruiters please DO NOT contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


Please direct all communication to Resume and salary history are required and can be attached to the email. A letter of recommendation is highly advised.