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Knowcross Glitch
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Capture, track, investigate and satisfactorily resolve service issues that inconvenience guests.

Investigate and recover while guests are still in the hotel, thus significantly reducing guest dissatisfaction.

Glitch

Identifying problems before they happen

Knowcross Glitch

Knowcross Glitch allows hotels to capture, track, investigate and satisfactorily resolve service issues that inconvenience guests. Service breakdowns can be investigated and recovered while guests are still in the hotel, thus significantly reducing guest dissatisfaction.

A quick product overview

Through this short video, experience Knowcross Glitch as it facilitates tracking and resolution of guest complaints, minimizes compensation and maintains guest loyalty.

Benefits

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Improvement of guest loyalty by almost instant problem resolution

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Reduction of rebates

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Creation of accountability

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Redefinition of processes and training needs

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Visual reliance of images and documents associated with incident reports

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On-the-go availability and enhancements with its integration to Knowcross Mobile

Features

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Auto create Glitch for specific complaints logged in Knowcross Service

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Write back Glitches to guest profile and have the information available in pre-arrival report

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Track, investigate and conclusively resolve guest complaints and service breakdowns

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Send dynamic alerts based on different categorization to guest facing staff

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Comprehensive reports to analyze frequent and recurring service issues

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Track service recovery costs

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Log Glitch for visiting/in-house/pre-arrival/checked-out guests and also for staff

Testimonial

“Knowcross gives us the analysis [to go deeper in understanding first what's happening...]

“Alessandro Redaelli”

GENERAL  MANAGER
KEMPINKSI HOTEL & RESIDENCES PALM JUMEIRAH

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