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Knowcross Service
Powered by UniFocus

Automate the handling of guest requests, complaints, and maintenance jobs to ensure high staff productivity.  

Customized triggers create automatic jobs and follow-ups on one central system.

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Next-level service

Knowcross Service

Knowcross Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high-quality service and high staff productivity. Requests and complaints are logged in either by hotel staff or directly by the guest using an interactive guest application. It brings efficiency to everyday tasks and even uses customized triggers to create automatic jobs and follow-ups on one central system.

A quick product overview

Through this short video, experience the Knowcross Service module and discover a new way to ensure seamless, efficient and successful complaint resolution.

Benefits

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Reduce guest service time

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Increase staff productivity

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Minimize delays and wrong deliveries

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Identify trends and analyze performances automatically

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On-the-go availability and enhancements with Knowcross Mobile

Features

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Automatic allocation of guest service requests

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Automatic alerts and jobs based on custom-defined events

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Unified cross-department tracking of guest requests, complaints, and maintenance jobs

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Supports multiple wireless messaging systems

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Supports multiple PMSs that can trigger alerts or jobs based on check-ins, room moves or preferences

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Dynamic escalation logic for unfinished / delayed jobs

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Powerful reporting module to view standard and custom reports

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Multilingual – supports over 180 languages

Testimonial

“We deal with any issues that arise very quickly and efficiently... ”

“Jochem Meijerink”

FRONT OFFICE  MANAGER
CORINTHIA

Ready to experience the full UniFocus x Knowcross suite?

Speak with one of our team members today and put your company on the path to ultimate workforce optimization.