
Easily log tenant requests
Knowcross Tenant
Knowcross Tenant is a Facility Management App that caters to commercial office complex/ vacation rental/ timeshare market. The app helps tenants (users) log in requests, maintenance jobs and complaints (including media files such as photos) directly to the Facility’s service management teams, by simply using their mobile phone.
The app enables the facility, asset or property management teams to record this entire process and simplifies the tracking and investigation of the tenant’s needs. This allows the service requests to be closed in a swift and timely manner.
Benefits
Enhanced tenant relationships due to quicker job resolution
Improved staff productivity and accountability through elimination of errors
Minimized job routing via a central help-desk
Instant alerts & escalation notifications on the move
Customizable and scalable, based on property size
Streamlined process from logging to job completion
Insightful reporting for brand standard adherence
Features

Customized job list for Tenant access

Location-based mapping for individual tenants
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Intuitive Job Console with real-time tracking

Addition of staff/tenants on the go

Instantaneous Job completion notification to tenants

Auto-assign tenant jobs

Ability to attach files (pictures & PDFs)

Multi-lingual Support

Powerful Reporting & Analytics