客人调查
利用 Unifocus 的可操作见解提升体验
Unifocus 客户调查旨在提供可操作的见解，了解您客人的体验，使您能够提升满意度并促进忠诚度。凭借可定制的模板、实时报告和动态仪表板，我们的解决方案帮助您识别改进领域，并创造难忘的客户体验。
What we bring to the table
We know what it takes to run a hospitality business. We do a lot of the heavy lifting–so you don’t have to.
01
Simplify complexity
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
02
All in one place
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
03
Go Mobile
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
提升效率并减少高达 8% 的成本
我们客户调查的主要特点
- 可定制的模板：设计量身定制的调查问卷，符合您的品牌和特定客户旅程的接触点。
- 动态仪表板：实时监控调查结果，数据以易于理解的视觉格式展示。
- 风险客户通知：收到不满意客户的即时提醒，促进更快的恢复行动和改善的服务响应。
- 综合报告：深入分析调查结果，识别趋势、发现问题并优先改进。
- 竞争分析：通过价格/价值认知和客户满意度基准的数据了解您的市场位置。
为什么选择 Unifocus 客户调查？
通过关键见解建立忠诚度并推动客户满意度
- 提升客户忠诚度：利用客户调查的见解识别并解决痛点，提升满意度和客户留存率。
- 提高恢复速度：通过实时通知和移动兼容警报，针对不满意的客户反应速度提高 19%。
- 获得竞争优势：通过深入的市场分析了解您的物业与竞争对手的比较情况。
- 优化运营：利用客户反馈将服务与预期对齐，推动运营效率提高 21%。
- 授权团队：为经理提供可操作的见解，提升员工表现和服务质量。
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