- 精简的请求管理：跨部门分配和管理客人请求，确保顺畅高效的运营。
- 实时升级和警报：通过警报和升级确保更快的解决时间，提高19%的任务解决速度。
- 基于动作触发的操作：根据入住、房间调动和客人偏好自动执行操作，提供个性化体验。
- 强大的报告功能：深入了解服务趋势和运营的财务影响，进行数据驱动的改进。
- 直接与客人连接：通过品牌化应用程序实现实时服务请求，确保更快的响应时间和更好的沟通。
客人请求
将客人需求转化为机会，使用Unifocus
Unifocus 客人请求管理采用移动优先、以客人为中心的方法，确保及时无缝地解决服务和故障问题。从个性化体验到实时沟通，我们的平台助力跨部门卓越服务交付。
What we bring to the table
We know what it takes to run a hospitality business. We do a lot of the heavy lifting–so you don’t have to.
01
Simplify complexity
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
02
All in one place
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
03
Go Mobile
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
提高效率，并将成本降低最多8%
我们的客人请求解决方案的主要功能
为什么选择 Unifocus 的宾客请求工具？
创造难忘的客人体验并提升满意度
- 提高宾客满意度：提供及时、高质量的服务，提升宾客反馈并增加忠诚度。
- 提高员工效率：根据实时服务需求调整员工配置和任务分配，实现21%的员工生产力提升。
- 降低运营成本：优化任务管理和部门间协调，减少15%的运营费用。
- 加速任务完成：实时通知和无缝工作流程提高响应时间，实现19%的任务解决速度提升。
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