Operations Management by Unifocus: Streamline Hotel Services

Operations by Unifocus

Software designed for hotels

Manage tasks across departments, right from your phone. Improve productivity and drive guest satisfaction.

Running a hospitality business involves a lot of moving parts. Our easy and powerful tools help you manage Operations across departments and properties. Operations management, made simple and efficient.

Simple and Powerful

Assign tasks, create checklists, and ensure resolution–right from your phone.
Mobile-first and multilingual, with support for 180+ languages.
Robust reporting helps you identify trends, track financial impact, and send reports to management.

All In One Place

Integrate your Property Management System (PMS) for real-time updates.
Data and tasks automatically flow across the Unifocus suite, including Scheduling and Time & Attendance.
Seamless workflows save admin time and get more efficient over time.

HOUSEKEEPING

Tasks that go with the flow

We’ve designed task management with hospitality at the forefront. Our mobile-first tools are simple to use, so managers and team members can complete tasks with efficiency and ease.

Automatically create task lists with your unique standards and tracking.
Re-prioritize and allocate throughout the day. With our mobile app, managers and teams can stay connected in real-time.
Real-time updates connect to your Property Management System (PMS).
Integrates with Scheduling, Time & Attendance, and the rest of the Unifocus suite for seamless workflows.

GUEST REQUESTS

Take service to the next level

Guest satisfaction is at the heart of every hospitality business. We take a mobile-first approach to ensure timely resolution to service and glitch resolution requests, so you can deliver a great experience.

Operational Excellence

Assign requests and coordinate across departments.
Send escalations and alerts to ensure timely resolution.
Trigger actions based on check-ins, room moves, or other guest preferences.
Robust reporting helps you identify trends and track financial impact.

Guest Experience

Direct connection between guests for a real-time delivery of service requests
Personalized guest journey from check in to surveys within a branded app
Scalable and flexible for all hotels

Property & Asset Management

Protect your assets & amplify guest experience

Automate, schedule, and monitor maintenance activities–all in one place. Assign and track tasks right from your phone. Integrate your Property Management System (PMS) to make management even simpler.

Solid Coverage

Get ahead of maintenance tasks with Preventative Maintenance.
Customize and manage checklists right from your phone with Inspection Management.
Track and assign Tenant Service Requests through our mobile app.
Connect to your Property Management Systems (PMS) and the rest of the Unifocus product suite.

Robust Tools

Capture images, comments, location (GPS), and more.
Save time with automated reports. Close the loop with management and hotel guests when tasks have been completed.
Reporting and analytics deliver insights and ensure the property is maintained according to brand standards.

PREVENTATIVE MAINTENANCE

Stay on top of maintenance

Property maintenance is part of a great guest experience. Automate, schedule, and monitor preventive maintenance activities with our mobile app.

Create your own checklists. Track and manage each work order to completion.
Schedule property management tasks ahead of time. Save admin time with digital approvals.
Attach images, asset information, executing WOs, and more. Tag assets with QR codes to track what needs to be done.
Integrate with your Service Request Management systems, such as your PMS for smoother workflows.
Reports monitor trends, costs, staff, and asset performance, so you can make better decisions.

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INSPECTION MANAGEMENT

Inspections, gone mobile

Keep your property and assets safe. Managers can log checklist items, add notes and photos, and ensure full resolution–right from their phones.

Capture images, comments, location, and more.
Customize and manage checklists right from your phone.
Create your own checklists and set multiple scoring options based on your business needs and brand guidelines.
Automatically email completed inspections to management.
View reports to assess business impact and inform labor standards.

Find out why our clients love us

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

Unifocus Time & Attendance machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. Unifocus Time & Attendance can be customized to the work rules for your area.“

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at Unifocus to know just how stellar it has been to work with you. A+ rating, no question.“