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Optimization Requires Knowing One's Guest ... But What Does That Take to Ac...

August 25, 2019 - Published in Hotel Business Review - An optimized hotel operation consis...

Which Labor Tasks Actually Deliver Value to Hotel Guests?

Yesterday’s guest expectations aren’t necessarily today’s or tomorrow’s. While expectation...

Hotel Labor Standards Must Evolve with Guest Expectations

When your labor force fails to live up to guest expectations, it can indicate a larger iss...

Labor Inefficiencies Waste Your Hotel Managers’ Time

Operational inefficiency robs managers of flexibility, insight, and impact. Managers end u...

Employee Engagement: Mission Critical for Hotel Labor Productivity

  Employee engagement is an irreplaceable component of effective workforce performance. A ...

The Ultimate Hospitality Workforce Optimization Playbook

Workforce optimization is an evolutionary step in hospitality. It sheds the inefficiencies...

The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor manageme...

July 2, 2019 - Labor. It’s one of the biggest costs your restaurant faces, but it’s also o...

GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECO...

May 14, 2019 - Mark Heyman, CEO and Co-Founder, UniFocus - Published in Hotel Executive - ...

IT'S TIME TO CHANGE YOUR P&L ANALYSIS

May 4, 2019 - Mark Heymann, CEO and Co-Founder, UniFocus - Published in Money, Inc. - Perf...

Hotel Guest Satisfaction Is Impossible Without Workforce Optimization

Every hotelier understands the overwhelming importance of guest satisfaction. However, und...

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