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The Ultimate Hospitality Workforce Optimization Playbook

Workforce optimization is an evolutionary step in hospitality. It sheds the inefficiencies...

The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor manageme...

July 2, 2019 - Labor. It’s one of the biggest costs your restaurant faces, but it’s also o...

GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECO...

May 14, 2019 - Mark Heyman, CEO and Co-Founder, UniFocus - Published in Hotel Executive - ...

IT'S TIME TO CHANGE YOUR P&L ANALYSIS

May 4, 2019 - Mark Heymann, CEO and Co-Founder, UniFocus - Published in Money, Inc. - Perf...

Hotel Guest Satisfaction Is Impossible Without Workforce Optimization

Every hotelier understands the overwhelming importance of guest satisfaction. However, und...

The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or R...

A guest’s intent to return to a hotel or recommend it to someone else is a key goal that e...

The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies

Guest satisfaction is a universal need for hoteliers. High satisfaction increases a guest’...

EVALUATE, ENGAGE, EMPOWER: TRANSFORMING TRAINING FROM TACTICAL TO STRATEGIC

By evaluating training ROI and engaging and empowering employees on an ongoing basis, empl...

OPTIMIZATION: THE HOTELIER'S BEST WEAPON AGAINST AN UNCERTAIN ECONOMY AND T...

March 11, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive ...

HOW THE SERVICE INDUSTRY CAN CORRAL BIG DATA INTO A BUSINESS-BUILDING TOOL

March 6, 2019 – By Mark Heymann, Chairman & CEO, UniFocus, Published in Global Business an...

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