GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECO...
May 14, 2019 - Mark Heyman, CEO and Co-Founder, UniFocus - Published in Hotel Executive - ...
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IT'S TIME TO CHANGE YOUR P&L ANALYSIS
May 4, 2019 - Mark Heymann, CEO and Co-Founder, UniFocus - Published in Money, Inc. - Perf...
May 04, 2019
Hotel Guest Satisfaction Is Impossible Without Workforce Optimization
Every hotelier understands the overwhelming importance of guest satisfaction. However, und...
April 16, 2019
The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or R...
A guest’s intent to return to a hotel or recommend it to someone else is a key goal that e...
April 09, 2019
The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies
Guest satisfaction is a universal need for hoteliers. High satisfaction increases a guest’...
April 04, 2019
EVALUATE, ENGAGE, EMPOWER: TRANSFORMING TRAINING FROM TACTICAL TO STRATEGIC
By evaluating training ROI and engaging and empowering employees on an ongoing basis, empl...
March 25, 2019
OPTIMIZATION: THE HOTELIER'S BEST WEAPON AGAINST AN UNCERTAIN ECONOMY AND T...
March 11, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive ...
March 11, 2019
HOW THE SERVICE INDUSTRY CAN CORRAL BIG DATA INTO A BUSINESS-BUILDING TOOL
March 6, 2019 – By Mark Heymann, Chairman & CEO, UniFocus, Published in Global Business an...
March 06, 2019
DELIVERING SERVICE IN A LABOR-SCARCE ECONOMY
January 20, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executiv...
January 20, 2019
TECHNOLOGY LEADERS OFFER THEIR WISH LIST FOR THE COMING YEAR
December 2018 - Published in The Hotel Experience – As the year draws to a close, industry...
December 01, 2018