Optimization Requires Knowing One's Guest ... But What Does That Take to Ac...
August 25, 2019 - Published in Hotel Business Review - An optimized hotel operation consis...
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Which Labor Tasks Actually Deliver Value to Hotel Guests?
Yesterday’s guest expectations aren’t necessarily today’s or tomorrow’s. While expectation...
October 08, 2019
Hotel Labor Standards Must Evolve with Guest Expectations
When your labor force fails to live up to guest expectations, it can indicate a larger iss...
September 24, 2019
Labor Inefficiencies Waste Your Hotel Managers’ Time
Operational inefficiency robs managers of flexibility, insight, and impact. Managers end u...
August 20, 2019
Employee Engagement: Mission Critical for Hotel Labor Productivity
Employee engagement is an irreplaceable component of effective workforce performance. A ...
August 13, 2019
The Ultimate Hospitality Workforce Optimization Playbook
Workforce optimization is an evolutionary step in hospitality. It sheds the inefficiencies...
August 05, 2019
The Restaurant Technology Guys Podcast Ep. 068: Dial in your labor manageme...
July 2, 2019 - Labor. It’s one of the biggest costs your restaurant faces, but it’s also o...
July 03, 2019
GUEST SATISFACTION: INTEGRATING DATA TO INFLUENCE INTENT TO RETURN AND RECO...
May 14, 2019 - Mark Heyman, CEO and Co-Founder, UniFocus - Published in Hotel Executive - ...
May 14, 2019
IT'S TIME TO CHANGE YOUR P&L ANALYSIS
May 4, 2019 - Mark Heymann, CEO and Co-Founder, UniFocus - Published in Money, Inc. - Perf...
May 04, 2019
Hotel Guest Satisfaction Is Impossible Without Workforce Optimization
Every hotelier understands the overwhelming importance of guest satisfaction. However, und...
April 16, 2019