With a rich career spanning over two decades across enterprise tech and SaaS, John Lockyer steps into his role as Chief Executive Officer at Unifocus with deep operational expertise and a customer-first mindset. From leading pre-sales and customer success teams globally to driving double-digit improvements in retention and churn metrics, John has consistently built functions that don’t just support clients—but elevate them.

Prior to this role, he served as SVP at CoreView, where he redefined global customer operations—cutting gross churn from 22% to 7%, and boosting net ARR retention to 110%. Whether it’s building seamless handoffs across Sales, Success & Services or implementing platforms like ChurnZero to enhance visibility and outcomes, John’s focus has always been on delivering long-term customer value at scale.

Now at Unifocus, he leads Client Success, Professional Services, Support, and Survey functions across North America, Europe, and Asia—bringing clarity, speed, and strategic alignment to every customer engagement.

Vishruti Arora is a seasoned HR leader who brings over a decade of dynamic experience across diverse HR domains. She excels in building people-first organizations and aligning HR processes with business operations. Her journey so far involves collaborating with multifaceted and diverse teams to attract, nurture, and retain top-tier talent, steering the growth trajectories of prominent organizations. Contributing to enhancing brand reputation and market competitiveness by transforming companies into coveted employers of choice, her distinctive ability lies in cultivating environments where innovation thrives. Having previously left her mark on various product companies and startups such as REA India, Vestergaard, and NIIT Limited, she is known for creating workplaces that inspire and teams that thrive.

With an MBA degree from IMT Ghaziabad, she combines academic rigor with real-world insights, reflecting her strategic acumen and innovative approach to navigating complex people challenges.

Stephen is a seasoned financial executive with over a dozen years of experience spanning public accounting and SaaS industry leadership. As Chief Financial Officer at Unifocus, he oversees the company's financial strategy, ensuring fiscal responsibility and supporting sustainable growth.
 
Stephen began his career in public accounting, where he developed a strong foundation in financial reporting and compliance. Transitioning to the SaaS sector, he has held key financial leadership roles, demonstrating expertise in establishing processes, scaling operations, and optimizing financial performance. He combines technical proficiency with strategic insight, aligning financial objectives with broader business goals. His leadership is characterized by a commitment to transparency, efficiency, and innovation in financial management.
 
A Certified Public Accountant, Stephen holds a Bachelor of Science in Accountancy and Master of Accountancy from the University of Missouri.

With over 20 years of experience in the hospitality industry, including successful stints as an award-winning General Manager and VP of Operations, Ralph collaborates with product, sales, marketing, implementation, service, and finance teams to align a unified customer reality.

Since 2012, he has been laser-focused on streamlining Unifocus processes and continues to oversee our labor consulting efforts. His analyses, insights, and training have guided key decision-makers in the hospitality field, covering areas like staff planning, task optimization, process analysis, and budgeting.

Ralph sits on the Board of Governors for the College of Merchandising, Hospitality, and Tourism at the University of North Texas. With a B.S. in Economics from Vanderbilt University and an M.S. in Economics and an M.B.A. from Indiana University, Ralph lends his expertise to Unifocus and our clients.

Anna is an accomplished marketing leader with nearly two decades of experience building global brands and translating strategy into measurable business impact. Her career spans two of the travel and hospitality technology industry's most recognized names: Amadeus, a leading travel technology provider, and Newmarket International, makers of the industry-leading Delphi Sales and Catering platform, where she built and led high-performing teams, defined brand narratives, and launched demand generation campaigns that set new performance benchmarks.

Known for operating at the intersection of creativity and commercial rigor, Anna has spearheaded global marketing transformations across brand positioning, product and segment marketing, enterprise communications, events, and analytics. Her work has consistently delivered industry-leading share of voice, measurable ROI, and cross-functional alignment across complex, global organizations.

At Unifocus, Anna brings her passion for storytelling, data-driven decision-making, and team leadership to a company redefining what workforce management means for the hospitality industry, helping hotels turn labor strategy into their most powerful competitive advantage.