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Smarter Managers, Informed Decision-Making

UniFocus Acquires Knowcross.

Two of the world's most powerful systems have come together to create the most comprehensive software suite in the industry.

Finally, labor forecasting, automated scheduling, and timekeeping live with operational task management and guest/employee feedback to make sure you’ve nailed it. The perpetual feedback loop makes sure performance and productivity are maximized at every step and your managers are armed with the tools needed to make the best decisions. Welcome to the future of workforce management.

Trusted by Leading Companies

ShiftGenius

Navigating the Labor Crisis

What are smart employers doing?

UniFocus solutions are helping operators in today's tough labor environment. From flexible scheduling with ShiftGenius, on-demand pay, and mobile tools to help find and retain workers, to cross-utilizing and adjusting budgets with ease, managers have tons of options to work with to find the best solution.

ShiftGenius
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World-Class Workforce Management

Reclaim your managers' time

The only platform that comes with a personal assistant (Odin), managers have all the insights ready-at-hand, tailored to their department and your business. Automated workforce rules reduce admin time and improve accuracy. Alerts keep you compliant and your business running smoothly.

Best-In-Class Software

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Paperless audit trails
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Automated workforce rules
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Real-time alerts and data
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Simplified tracking and reporting
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Workforce, Optimized

Labor Management

Make your biggest controllable cost your most powerful asset. Your workforce is your business’s key differentiating factor. They deliver on your experience standards and guest expectations. Deliver great service AND grow revenue by allocating staff smarter alongside precision forecasting and integrated labor budgeting.

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Perfect Payroll and Compliance, without the Paper Trail

Time and Attendance

Spend less time managing everything between punch and paycheck. Our Time and Attendance platform equips you with automated, real-time, mobile tools that make basic terminals and manual spreadsheets a thing of the past. Fully digital. Fully auditable. Fully integrated.

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Mobile Tools Optimize Operations and Tasks

UniFocus + Knowcross = Ops Excellence

Together with the Knowcross operations tools, we have a powerful productivity ensemble that identify and align the right people, the right tasks at the right time, while helping to ensure the team is fully engaged, driving intent to recommend.

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Shine with Employee and Guest Engagement

Survey Solutions

The sky’s the limit with engaged employees and happy customers. Easy-to-administer survey solutions tell you how engaged your employees and guests are in real-time. Layer in that data alongside your labor and scheduling tools and you’re sure to increase engagement, drive performance, and win.

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Work Smarter, Not Harder

Consulting & Services

You’re only as smart as the data you have. Even the best managers can’t make an impact waiting for weekly or monthly reports. Manage your business with real-time data, customizable reporting and notifications and a feature-packed mobile app that puts timely information in your pocket. Tap into the UniFocus team’s unmatched expertise.

Testimonials

See what our partners are saying

Healy

“UniFocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.”

“Our decision to implement UniFocus in all hotels in our portfolio was simple – we saw significant productivity improvements in properties using UniFocus for workforce management over those not using the system. Additionally, UniFocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.“

Tom Healy

-COO and Executive VP of Asset Management at DiamondRock Hospitality

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“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

UniFocus T&A machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. UniFocus T&A can be customized to the work rules for your area.“

Andre Zotoff

- VP of Asset Management, Strategic Hotels & Resorts

Stragic Hotels
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“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at UniFocus to know just how stellar it has been to work
with you. A+ rating, no question.“

Elliot Brandt

-Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

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Resource Center

Browse our latest news

Curator Hotel & Resort Collection Partners with UniFocus for Labor Management and Time and Attendance Software

Curator Hotel & Resort Collection Partners with UniFocus for Labor Management and Time and Attendance Software

Curator Hotel & Resort Collection and UniFocus announced that Curator hotels have access to the industry’s latest capabilities in labor man...

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October 13, 2021

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UniFocus to Showcase How Hoteliers Can Unleash the True Potential of Workforce  Management Efficiency at The Lodging Conference

UniFocus to Showcase How Hoteliers Can Unleash the True Potential of Workforce  Management Efficiency at The Lodging Conference

UniFocus provides insight into how hoteliers can plan, align, execute & validate their labor & task management strategies to achieve the he...

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September 20, 2021

workforce optimization
UniFocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross

UniFocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross

UniFocus, provider of Workforce Management Systems, announced its acquisition of Knowcross, a global leader in task management & operationa...

UniFocus

September 07, 2021

guest satisfaction

Resource Center

Browse our latest blogs

How a Gig Mindset Can Help Solve the Labor Shortage

How a Gig Mindset Can Help Solve the Labor Shortage

What can service industries learn from the gig economy? Here are four ways you can adopt gig strategies to better attract and retain talent...

Corey McCarthy, CMO, UniFocus

October 26, 2021

hospitality
Workforce Management Software: Everything You Need to Know

Workforce Management Software: Everything You Need to Know

WFM software is becoming more important everyday. You know you need it. Find out how to choose the best workforce management solution for y...

UniFocus

October 26, 2021

UniFocus Platform Fall Release: New Features and Enhancements

UniFocus Platform Fall Release: New Features and Enhancements

UniFocus’s new and enhanced features equip managers and operators to make better-informed decisions and refocus their time on their guests ...

UniFocus

October 14, 2021