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Workforce Management Software

Work Better Together

UniFocus and Knowcross have come together to create the most comprehensive workforce management software suite in the industry.

We bring together scheduling and labor management, automated scheduling, time and attendance, and task management into one place. These powerful systems continuously maximize performance and productivity at every step. With features like Shift Genius, Gratitude digital tipping and day pay capabilities, it is easy to be the employer of choice.

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Trusted by our partners

Curator
Accor
White Lodging
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Digital Tipping

Gratitude

Attract and retain top talent in a cashless world by giving guests the ability to tip securely from their mobile devices - no apps necessary. 

Gratitude is the only fully integrated digital tipping solution that accurately and seamlessly distributes tips to the right people.

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Unifocus News

Unifocus wins TechOvation Award for ShiftGenius

Unifocus wins the 2021 TechOvation Award for spurring innovation in effective shift coverage and employee schedule flexibility with ShiftGenius.

Smart-Managers

Navigating the Labor Crisis

What are smart employers doing?

Unifocus solutions are helping operators in today's tough labor environment. From flexible scheduling with ShiftGenius, on-demand pay, and mobile tools to help find and retain workers, to cross-utilizing and adjusting budgets with ease, managers have tons of options to work with to find the best solution.

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World-Class Workforce Management

Reclaim your managers' time

The only platform with a personal assistant (Odin), managers have all the insights ready-at-hand, tailored to their department and your business. Automated workforce rules reduce admin time and improve accuracy. Alerts keep you compliant and your business running smoothly.

Best-In-Class Software

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Paperless audit trails
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Automated workforce rules
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Real-time alerts and data
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Simplified tracking and reporting
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Workforce, Optimized

Labor Management

Make your biggest controllable cost your most powerful asset. Your workforce is your business’s key differentiating factor. They deliver on your experience standards and guest expectations. Deliver great service AND grow revenue by allocating staff smarter alongside precision forecasting and integrated labor budgeting.

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Perfect Payroll and Compliance, without the Paper Trail

Time and Attendance

Spend less time managing everything between punch and paycheck. Our Time and Attendance platform equips you with automated, real-time, mobile tools that make basic terminals and manual spreadsheets a thing of the past. Fully digital. Fully auditable. Fully integrated.

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Mobile Tools Optimize Operations and Tasks

Unifocus + Knowcross = Ops Excellence

Together with the Knowcross operations tools, we have a powerful productivity ensemble that identify and align the right people, the right tasks at the right time, while helping to ensure the team is fully engaged, driving intent to recommend.

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Shine with Employee and Guest Engagement

Survey Solutions

The sky’s the limit with engaged employees and happy customers. Easy-to-administer survey solutions tell you how engaged your employees and guests are in real-time. Layer in that data alongside your labor and scheduling tools and you’re sure to increase engagement, drive performance, and win.

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Work Smarter, Not Harder

Consulting & Services

You’re only as smart as the data you have. Even the best managers can’t make an impact waiting for weekly or monthly reports. Manage your business with real-time data, customizable reporting and notifications and a feature-packed mobile app that puts timely information in your pocket. Tap into the UniFocus team’s unmatched expertise.

Testimonials

See what our partners are saying

Healy

“Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.”

“Our decision to implement UniFocus in all hotels in our portfolio was simple – we saw significant productivity improvements in properties using UniFocus for workforce management over those not using the system. Additionally, Unifocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.“

Tom Healy

-Former COO and Executive VP of Asset Management at DiamondRock Hospitality

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“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

UniFocus T&A machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. UniFocus T&A can be customized to the work rules for your area.“

Andre Zotoff

- VP of Asset Management, Strategic Hotels & Resorts

Stragic Hotels
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“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at UniFocus to know just how stellar it has been to work
with you. A+ rating, no question.“

Elliot Brandt

-Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

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Resource Center

Browse our latest news

Unifocus Named World’s Best Workforce Management Solutions Provider by the World Travel Tech Awards

Unifocus Named World’s Best Workforce Management Solutions Provider by the World Travel Tech Awards

Unifocus, hospitality’s leading workforce solutions provider earned the highest number of votes for innovating the latest in end-to-end wor...

Unifocus

October 24, 2022

Workforce Management News
KSL Resorts Maintains Growth Trajectory with UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology

KSL Resorts Maintains Growth Trajectory with UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology

KSl Resorts, a hotel & resort management company leverages UniFocus relationship to empower newly acquired properties with smart tools prov...

UniFocus

August 17, 2022

workforce optimization
TPI Hospitality Upgrades to UniFocus for Enhanced Labor Management Platform and Time & Attendance Technology

TPI Hospitality Upgrades to UniFocus for Enhanced Labor Management Platform and Time & Attendance Technology

Rapidly growing hospitality development and management company, TPI Hospitality, boosts staff productivity, operational efficiency and serv...

UniFocus

August 11, 2022

hospitality

Resource Center

Browse our latest blogs

The Ultimate Guide to Workforce Management in the Era of Gig Economy Work

The Ultimate Guide to Workforce Management in the Era of Gig Economy Work

By adopting new ways of tackling workforce management that mirror gig economy advantages, owners and managers can soon find that they are ...

Unifocus

October 11, 2022

guest satisfaction
Keeping Pace with Shifting Trends and Needs When Managing Hospitality’s Workforce

Keeping Pace with Shifting Trends and Needs When Managing Hospitality’s Workforce

With a modern and innovative approach to workforce management, you can attract and retain top talent. Unifocus works with you to create a t...

Unifocus

September 29, 2022

employee engagement
Definitely Doug: Got Any Hot Tips?

Definitely Doug: Got Any Hot Tips?

Published in Hospitality Upgrade. Doug Rice interviewed several industry executives to ask about the trend toward digital tipping. How it w...

Doug Rice

September 20, 2022

guest satisfaction