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Smarter Managers, Informed Decision-Making

Rethinking Workforce Management

UniFocus and Knowcross have come together to create the most comprehensive workforce management software suite in the industry.

We bring together scheduling and labor management, time and attendance, and task management into one place. These powerful systems continuously maximize performance and productivity at every step. Your managers are armed with the tools needed to make the best decisions, driving both customer satisfaction and employee engagement. Together, UniFocus and Knowcross are rethinking Workforce Management.

Trusted by our partners

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Starbucks
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White Lodging
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UniFocus News

UniFocus wins TechOvation Award for ShiftGenius

UniFocus wins the 2021 TechOvation Award for spurring innovation in effective shift coverage and employee schedule flexibility with ShiftGenius.

Smart-Managers

Navigating the Labor Crisis

What are smart employers doing?

UniFocus solutions are helping operators in today's tough labor environment. From flexible scheduling with ShiftGenius, on-demand pay, and mobile tools to help find and retain workers, to cross-utilizing and adjusting budgets with ease, managers have tons of options to work with to find the best solution.

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World-Class Workforce Management

Reclaim your managers' time

The only platform that comes with a personal assistant (Odin), managers have all the insights ready-at-hand, tailored to their department and your business. Automated workforce rules reduce admin time and improve accuracy. Alerts keep you compliant and your business running smoothly.

Best-In-Class Software

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Paperless audit trails
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Automated workforce rules
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Real-time alerts and data
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Simplified tracking and reporting
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Workforce, Optimized

Labor Management

Make your biggest controllable cost your most powerful asset. Your workforce is your business’s key differentiating factor. They deliver on your experience standards and guest expectations. Deliver great service AND grow revenue by allocating staff smarter alongside precision forecasting and integrated labor budgeting.

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Perfect Payroll and Compliance, without the Paper Trail

Time and Attendance

Spend less time managing everything between punch and paycheck. Our Time and Attendance platform equips you with automated, real-time, mobile tools that make basic terminals and manual spreadsheets a thing of the past. Fully digital. Fully auditable. Fully integrated.

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Mobile Tools Optimize Operations and Tasks

UniFocus + Knowcross = Ops Excellence

Together with the Knowcross operations tools, we have a powerful productivity ensemble that identify and align the right people, the right tasks at the right time, while helping to ensure the team is fully engaged, driving intent to recommend.

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Shine with Employee and Guest Engagement

Survey Solutions

The sky’s the limit with engaged employees and happy customers. Easy-to-administer survey solutions tell you how engaged your employees and guests are in real-time. Layer in that data alongside your labor and scheduling tools and you’re sure to increase engagement, drive performance, and win.

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Work Smarter, Not Harder

Consulting & Services

You’re only as smart as the data you have. Even the best managers can’t make an impact waiting for weekly or monthly reports. Manage your business with real-time data, customizable reporting and notifications and a feature-packed mobile app that puts timely information in your pocket. Tap into the UniFocus team’s unmatched expertise.

Testimonials

See what our partners are saying

Healy

“UniFocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.”

“Our decision to implement UniFocus in all hotels in our portfolio was simple – we saw significant productivity improvements in properties using UniFocus for workforce management over those not using the system. Additionally, UniFocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term.“

Tom Healy

-COO and Executive VP of Asset Management at DiamondRock Hospitality

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“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

UniFocus T&A machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. UniFocus T&A can be customized to the work rules for your area.“

Andre Zotoff

- VP of Asset Management, Strategic Hotels & Resorts

Stragic Hotels
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“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at UniFocus to know just how stellar it has been to work
with you. A+ rating, no question.“

Elliot Brandt

-Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

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Resource Center

Browse our latest news

UniFocus Unveils Predictive Scheduling, a Powerful Tool Ensuring Fair Workweek Compliance and Effective Labor Coverage

UniFocus Unveils Predictive Scheduling, a Powerful Tool Ensuring Fair Workweek Compliance and Effective Labor Coverage

UniFocus' predictive scheduling technology helps managers feel confident about scheduling and not running afoul of the fair workweek laws, ...

UniFocus

January 11, 2022

workforce optimization
Cornell Center for Innovative Labor and Employment Relations Taps UniFocus COO to Serve on Advisory Board

Cornell Center for Innovative Labor and Employment Relations Taps UniFocus COO to Serve on Advisory Board

Cornell Center for Innovative Labor & Employment Relations (CIHLER) announced the appointment of UniFocus COO, Kenneth Heymann, as an advis...

UniFocus

December 28, 2021

workforce optimization
UniFocus Wins TechOvation Award for Spurring Innovation in Effective Shift Coverage and Employee Schedule Flexibility With ShiftGenius

UniFocus Wins TechOvation Award for Spurring Innovation in Effective Shift Coverage and Employee Schedule Flexibility With ShiftGenius

UniFocus, the leading provider of Workforce Management Systems, has today announced its winning of this year’s TechOvation Award for ShiftG...

UniFocus

December 16, 2021

workforce optimization

Resource Center

Browse our latest blogs

Reaping the Benefits of Flexibility

Reaping the Benefits of Flexibility

Employees want flexible work options but hospitality, retail businesses, and senior care employers have resisted offering that option.

Mark Heymann, CEO, UniFocus

January 14, 2022

employee engagement
11 Trends That Will Reshape the Service Industry in 2022

11 Trends That Will Reshape the Service Industry in 2022

In 2022, technology is going to disrupt the hospitality workforce. As you look ahead to appealing to customers, attracting new employees, &...

Mark Heymann, CEO, UniFocus

January 12, 2022

Employee Engagement News
Bringing the Benefits of Mobile to Hospitality’s Workforce

Bringing the Benefits of Mobile to Hospitality’s Workforce

Mobile apps are becoming vital to the service industry workforce and is a crucial component in a hotel’s ability to gain a reputation as th...

Mark Heymann, CEO, UniFocus

December 28, 2021

guest satisfaction