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The Only Hotel Guest Satisfaction Score That Matters: Intent To Return or R...

A guest’s intent to return to a hotel or recommend it to someone else is a key goal that e...

The Guide to Unlocking Hotel Guest Satisfaction With 3 Core Technologies

Guest satisfaction is a universal need for hoteliers. High satisfaction increases a guest’...

OPTIMIZATION: THE HOTELIER'S BEST WEAPON AGAINST AN UNCERTAIN ECONOMY AND T...

March 11, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive ...

HOW THE SERVICE INDUSTRY CAN CORRAL BIG DATA INTO A BUSINESS-BUILDING TOOL

March 6, 2019 – By Mark Heymann, Chairman & CEO, UniFocus, Published in Global Business an...

DELIVERING SERVICE IN A LABOR-SCARCE ECONOMY

January 20, 2019 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executiv...

BEYOND ROOMS: APPLYING YIELD STRATEGIES TO HOTEL F&B REVENUE

November 11-12, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in  Hotel Exe...

BEYOND NUMBERS: PUTTING BIG DATA TO WORK

November 2, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Lodging Magazi...

PIVOTING YOUR LABOR MANAGEMENT SYSTEM TO OPTIMIZE F&B REVENUE

August 26, 2018 - By Mark Heymann, Chairman & CEO, UniFocus - Published in Hotel Executive...

WILL FAIR WORKWEEK LAWS DRIVE AUTOMATION?

March 2, 2018 – By Mark Heymann - Published in Modern Restaurant Management – The Fair Wor...

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