Companies continuously seek ways to improve their business, customer service, and products offered in order to attract new customers and hold on to existing ones. However, implementing new strategies without proper feedback can ultimately prove to be counterproductive. To execute an effective plan, it’s important to gauge customers’ perceptions to improve guest satisfaction, and collect employee feedback to create a more stimulating and healthy workplace culture.
UniFocus' Survey Solutions link service standards to your guest and employee perceptions helping you exceed customer expectations. Results are filtered into our dynamic, “at a glance” dashboard for easy visibility, and can be segmented to offer further insight into certain properties, departments, groups and more.
Our surveys can be presented in any written language, are compatible with smart phones, tablet PCs, and iPads, and have the ability to be accessed via QR codes. The various methods used to administer surveys offer customers flexibility and options leading to an increased response rate, meaning a boost in data and targeted results which offer comfort when making strategic decisions.
UniFocus' Survey Solutions give your teams valuable and instant answers to:
- What is the best way to increase a guest’s intent to recommend and return?
- What impact does the level of guest/customer satisfaction have on revenues – what’s the “Revenue at Risk”?
- How is the “Cost of Problems” impacting guests' overall experience and loyalty?
- What is most important to guests, and how well is the business performing on those “Key Opportunities”?
- How does employee engagement and overall satisfaction correlate with customer loyalty?
- Are employee training and intervention efforts paying off in the form of increased guest satisfaction and rates of return?
Guest Satisfaction Survey- GUESTScope™ provides a clear understanding of every facet of guest loyalty and satisfaction, so making decisions is truly representative of guest impressions.
Employee Engagement Survey- STAFFScope™ shows employee perception, helping companies understand critical factors that can lead to increased and sustained employee engagement.
UniFocus' Survey Solutions provide effective, real-time customer loyalty and employee engagement metrics. Our survey solutions produce higher response rates and useful business intelligence via intuitive, intelligent dashboards. Key Opportunity reporting provides actionable intelligence for the entire staff, which can be further enhanced by our revealing mystery evaluation processes – all to elevate business.