Enhance Experiences Using Actionable Insights with Unifocus

Guest Surveys

Unifocus Guest Surveys are designed to provide actionable insights into your guests' experiences, enabling you to enhance satisfaction and drive loyalty. With customizable templates, real-time reporting, and dynamic dashboards, our solution helps you identify areas for improvement and create unforgettable guest experiences.
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What we bring to the table

We know what it takes to run a hospitality business. We do a lot of the heavy lifting–so you don’t have to.
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Boost Efficiency & Reduce Costs by Up to 8%

Key Features of Our Guest Surveys

  • Customizable Templates: Design surveys tailored to your brand and specific guest journey touchpoints.
  • Dynamic Dashboards: Monitor survey results in real time, with data displayed in easy-to-understand visual formats.
  • Customer at Risk Notifications: Receive instant alerts for dissatisfied guests, enabling faster recovery actions and improved service response.
  • Comprehensive Reporting: Drill down on survey results to analyze trends, pinpoint issues, and prioritize improvements.
  • Competitive Analysis: Understand your position in the market with data on price/value perceptions and guest satisfaction benchmarks.


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Guest Surveys

Why Choose Unifocus Guest Surveys?

Build Loyalty & Drive Guest Satisfaction with Key Insights

  • Enhance Guest Loyalty: Use insights from guest surveys to identify and resolve pain points, improving satisfaction and retention.
  • Improve Recovery Times: Respond to dissatisfied guests 19% faster with real-time notifications and mobile-compatible alerts.
  • Gain Competitive Advantage: Understand how your property compares to competitors with in-depth market analysis.
  • Optimize Operations: Leverage guest feedback to align services with expectations, driving a 21% increase in operational efficiency.
  • Empower Teams: Provide managers with actionable insights to improve staff performance and service quality.

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Guest Surveys

Frequently Asked Questions

How do Unifocus Surveys help improve guest satisfaction?
Can Unifocus help measure employee engagement?
What are Pulse Surveys, and how are they beneficial?
What kind of reporting does Unifocus Surveys provide?
Can I use surveys to recover dissatisfied customers?
How does Unifocus help improve competitive positioning?
Are the surveys customizable?
Does the platform integrate with mobile devices?
What kind of insights can I gain about employee performance?
How does Unifocus support businesses during survey implementation?

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