PLANNING AND SCHEDULING
Create schedules automatically.
We bring all of your service operations together
Unifocus brings together everything you need to manage your team and operations. Built for hospitality, with a focus on hotels, it’s efficient, modern, and reliable, it just works.
Trusted by Leading Companies
How we work together
Connect teams with their schedules and workflows. Keep an eye on the business. The system works together across departments–and gets smarter over time.
Frontline Managers and Teams
OPERATIONS
Assign tasks across housekeeping, guest requests, and maintenance.
TIME AND ATTENDANCE
Clock in and out. Swap Shifts. Get paid. Receive tips.
Senior Management
BUSINESS INTELLIGENCE & LABOR OPTIMIZATION
See your business in real-time. Look ahead with forecasting and budgeting. Surface more insights with our automated assistant Odin, consulting services, and more.
Feedback Loop
Receive employee feedback. Give performance suggestions. Train teams.
What we bring to the table
We know what it takes to run a hospitality business. We do a lot of the heavy lifting, so you don’t have to.
01
Simplify complexity
Cut through operational clutter with tools designed for hospitality:
- Replace guesswork with data-driven forecasting, scheduling, and task assignment that adapts to demand.
- Eliminate disjointed tools and spreadsheets with a single platform that works across departments.
- Spot inefficiencies, service delays, and staffing gaps in real time with central dashboards and alerts.
- Ensure compliance with labor laws, union rules, break policies, and company policies through built-in rule engines and automated controls.
- Roll out new modules, properties, or standards with minimal effort, no need to rebuild from scratch.
02
All in one place
Unify your workforce operations on one platform with:
- Real-time data and insights across labor and service activity
- Automated scheduling and task workflows for Housekeeping, Service, and Maintenance
- Mobile tools that connect managers, team members, and leadership
- Seamless integrations with your HRIS, payroll, PMS, and BI systems
- Visibility across departments from who's clocked in to what work is in progress
03
Go Mobile
Run operations on the go. From any device, your teams can:
- Stay connected with instant access to schedules, updates, and team communication
- Manage tasks and priorities in real time, wherever they are.
- Access key information needed to deliver great service on the floor, in the back office, or off-site
- Respond faster to changes, guest needs, and operational issues.
- Work more flexibly, with tools designed for mobile teams and dynamic environments.
WORKFORCE MANAGEMENT
Smarter Schedules, Stronger Control
Give every department the power to plan around labor needs, without overspending. With real-time analytics, role-based rules, and granular forecasting, you can staff smarter, not harder.
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Labor
- Predict staffing needs with precision using real-time data and trends.
- Build optimised, compliant rosters in minutes, not hours.
- Align cost plans with demand, revenue, and operational goals.
- Set tailored labour standards to balance service and efficiency.
- Monitor performance, manage exceptions, and stay ahead of labour laws.
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Time & Attendance
- Accurate, secure clock-ins with Biometrics, PINs, or mobile apps.
- Geo-fenced accuracy with location verified time tracking
- Built-in compliance with labour laws and company policies.
- Sync accurate time data directly with payroll to eliminate errors and save admin time.
Operations
Task Execution That Elevates Performance
Running a hotel means more than great schedules. It’s about rooms getting cleaned on time, service tickets resolved fast, and nothing slipping through the cracks. From housekeeping to maintenance and inspections, Unifocus helps your team stay on task, on mobile, and on top of what matters.
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- Housekeeping: Accelerate room readiness and keep everyone in sync with real-time task updates and mobile checklists.
- Service: Respond to guest requests faster with smart task routing and live team coordination.
- Maintenance: Stay ahead of breakdowns with mobile maintenance logging, tracking, and preventive alerts.
- Inspection: Complete departmental checks on the go with mobile, configurable checklists for every area of your operation.
Communications
Connect Every Team, Close Every Loop
When your teams are connected, everything runs smoother. Whether it’s shift coordination, SOP access, or guest feedback routing, Unifocus gives your staff the tools to communicate, learn quickly, and act faster from anywhere.
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- Staff Collaboration
- Guest Messaging
- XiQ Surveys
Powerful connections
World-class tools and robust integrations that simplify your operations and drive efficiency.
Payroll Partners
Human Capital Management
Property Management Systems (PMS)
Find out why our clients love us
“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”
“A+ rating, no question.”
Take your operations to the next level
We know what it takes to run a hospitality business.
We do our best to make service operations as simple as possible.
We do our best to make service operations as simple as possible.
Consulting
Meet with our team to design solutions and an integration plan for you.
Training
Help teams get started and
see the full value from your investment.
see the full value from your investment.
Support
Our dedicated support team is here for you 24/7.
One Suite. Every Solution.
Ready to See Why Leading Hotels Choose Unifocus?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
