PLANNING AND SCHEDULING
Create schedules automatically.
We bring all of your service operations together
Unifocus brings together everything you need to manage your team and operations. Efficient, modern and reliable - it just works.
Trusted by Leading Companies
How we work together
Connect teams with their schedules and workflows. Keep an eye on the business. The system works together across departments–and gets smarter over time.
Frontline Managers and Teams
OPERATIONS
Assign tasks across housekeeping, guest requests, and maintenance.
TIME AND ATTENDANCE
Clock in and out. Swap Shifts. Get paid. Receive tips.
Senior Management
BUSINESS INTELLIGENCE & LABOR OPTIMIZATION
See your business in real-time. Look ahead with forecasting and budgeting. Surface more insights with our automated assistant Odin, consulting services, and more.
Feedback Loop
Receive employee feedback. Give performance suggestions. Train teams.
What we bring to the table
We know what it takes to run a hospitality business. We do a lot of the heavy lifting–so you don’t have to.
01
Simplify complexity
Plan, forecast, and optimize labor and tasks across:
- Multiple locations, departments, and job types
- Guest-facing and non-guest-facing operations
- Variable demand drivers—weather, events, occupancy
- Compliance and union rules by region and brand
- 15-minute increments by role, shift, and sub-role
- Housekeeping credits, maintenance jobs, and service task load balancing
02
All in one place
Unify your workforce operations on one platform with:
- Real-time data and insights across labor and service activity
- Automated scheduling and task workflows for Housekeeping, Service, and Maintenance
- Mobile tools that connect managers, team members, and leadership
- Seamless integrations with your HRIS, payroll, PMS, and BI systems
- Visibility across departments—from who's clocked in to what work is in progress
03
Go Mobile
Run operations on the go. From any device, your teams can:
- Create schedules, request swaps, and send updates
- Clock in, get paid, and receive digital tips
- View daily task sheets for rooms or service areas
- Track progress in real time—room clean status, guest requests, maintenance fixes
- Share feedback or report issues instantly
WORKFORCE MANAGEMENT
Smarter Schedules, Stronger Control
Give every department the power to plan around labor needs, without overspending. With real-time analytics, role-based rules, and granular forecasting, you can staff smarter, not harder.
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Labor
- Demand Forecasting
- Automated Scheduling
- Labor Budgeting
- Labor Standards
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Time & Attendance
- Attendance Tracking
- Compliance
- Shift Genius
Operations
Task Execution That Elevates Performance
Running a hotel means more than great schedules. It’s about rooms getting cleaned on time, service tickets resolved fast, and nothing slipping through the cracks. From housekeeping to maintenance and inspections, Unifocus helps your team stay on task, on mobile, and on top of what matters.
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- Housekeeping
- Service
- Maintenance
- Inspection
- Inventory
Communications
Connect Every Team, Close Every Loop
When your teams are connected, everything runs smoother. Whether it’s shift coordination, SOP access, or guest feedback routing, Unifocus gives your staff the tools to communicate, learn quickly, and act faster from anywhere.
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- Staff Collaboration
- Guest Messaging
- XiQ Surveys
Mobile Apps
Manage teams on the go
Everything your team needs to manage schedules, tasks, and payments–right from your phone.
For Managers
- Create schedules
- Make real-time fixes to payroll and schedules
- Send out open shifts and message team members
- Assign tasks, create checklists, and ensure resolution
For Team Members
- Clock in and out
- Swap shifts and message team members
- Access task lists
- Get paid and receive tips
- Give workplace feedback
Powerful connections
World-class tools and robust integrations that simplify your operations and drive efficiency.
Payroll Partners
Human Capital Management
Property Management Systems (PMS)
Find out why our clients love us
“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”
“A+ rating, no question.”
Take your operations to the next level
We know what it takes to run a hospitality business.
We do our best to make service operations as simple as possible.
We do our best to make service operations as simple as possible.
Consulting
Meet with our team to design solutions and an integration plan for you.
Training
Help teams get started and
see the full value from your investment.
see the full value from your investment.
Support
Our dedicated support team is here for you 24/7.
One Suite. Every Solution.
Ready to See Why Leading Hotels Choose Unifocus?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
