Put the power in their hands and you reap the rewards!

UniFocus’ cloud-based Mobile App allows employees to manage their schedules and gets managers out from behind their desks. It helps employees and managers communicate more effectively and cultivate customer relationships, while still meeting demand. This is a recipe for increased satisfaction and equates to a rise in your bottom line

View/Monitor bullet

Robust communication tool.

SMS technology/email allows for instant communication between employees and managers, which ensures quality service by quickly blasting messages to check availability and cover shifts. Managers can also authorize employee scheduling requests on-the-go and reassign shifts as needed. Employees can respond quickly to accept shifts or notify managers with “call-in” absence or tardy feature

Revenue bullet

Employees easily manage their work life.

Employees can review work schedules, swap or drop shifts, view time cards, track hours, and request time off, all in the palm of their hands. With improved communication and the ability to access their information, any time, any where, employees are more productive and satisfied.

Bullseye bullet

Proactive labor scheduling.

Real-time data allows managers to view schedules, call-ins, late staff clock ins/outs, and employees in but not scheduled, any time, any where, all while controlling overtime costs. Customized alerts such as upcoming breaks, approaching overtime, and even late to clock out, allow managers to communicate with employees and make decisions while still tending to guests’ need.

Monthly measurement means more accurate engagement readings.

Managers need more dependable metrics than just annual surveys for accurate readings to determine whether engagement initiatives are effective. With pulse surveys, annual baselines are supplemented with monthly engagement measurements, productivity increases, and employees are motivated leading to inspired performance and increased commitment to company goals. By allowing employees the ability to complete the surveys on their mobile device, at their convenience, they are much more inclined to participate.


     


  • "Our team is looking forward to the feedback so we can improve the overall guest experience. UniFocus' product allows us to identify by villa, service, party and program allowing us to easily identify trends." 
    Mitch Goldberg, Vice President of Operations, GKTW
  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort
  • "Meeting the Trump standards magnifies the importance of having the industry's best resource management systems available for our teams to deliver the kind of personalized service our guests expect. We are happy to grow our partnership with UniFocus to help us improve productivity and achieve our high service standards."
    -  Mike Straube, Corporate Director of Finance, Trump Hotel Collection

  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     



  • "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting."  
    Cara Federici, Director of Sales & Marketing with Skytop Lodge

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