Put the power in their hands and you reap the rewards!

UniFocus’ cloud-based Mobile App allows employees to manage their schedules and gets managers out from behind their desks. It helps employees and managers communicate more effectively and cultivate customer relationships, while still meeting demand. This is a recipe for increased satisfaction and equates to a rise in your bottom line

View/Monitor bullet

Robust communication tool.

SMS technology/email allows for instant communication between employees and managers, which ensures quality service by quickly blasting messages to check availability and cover shifts. Managers can also authorize employee scheduling requests on-the-go and reassign shifts as needed. Employees can respond quickly to accept shifts or notify managers with “call-in” absence or tardy feature

Revenue bullet

Employees easily manage their work life.

Employees can review work schedules, swap or drop shifts, view time cards, track hours, and request time off, all in the palm of their hands. With improved communication and the ability to access their information, any time, any where, employees are more productive and satisfied.

Bullseye bullet

Proactive labor scheduling.

Real-time data allows managers to view schedules, call-ins, late staff clock ins/outs, and employees in but not scheduled, any time, any where, all while controlling overtime costs. Customized alerts such as upcoming breaks, approaching overtime, and even late to clock out, allow managers to communicate with employees and make decisions while still tending to guests’ need.

Monthly measurement means more accurate engagement readings.

Managers need more dependable metrics than just annual surveys for accurate readings to determine whether engagement initiatives are effective. With pulse surveys, annual baselines are supplemented with monthly engagement measurements, productivity increases, and employees are motivated leading to inspired performance and increased commitment to company goals. By allowing employees the ability to complete the surveys on their mobile device, at their convenience, they are much more inclined to participate.


     



  • "Valid Customer feedback is extremely important to earning high satisfaction ratings and plays a vital role in loyal clients driving profits and recommending new business. With UniFocus' online system, The Mayfair will capture the feedback of guests which will be integrated with our corporate level reporting. Every key touch point that makes up a guest stay is valuable."   
    - Si Sloman, Principal MJS Hotels

     

  • "UniFocus' LMS provides all the flexibility and functionality that allows us to ensure that the Center Of Operational Effectiveness' work on developing comprehensive, optimized and effective standards across our properties worldwide is reflected in the technology. We are also excited by the comprehensive analytics, available to all users, in the LMS Dashboard...what a powerful capability." 
    - Michael Escalante, Vice President, Global Center for Operational Excellence of Hilton Worldwide
     
  • "UniFocus will help PGA National achieve its business objectives of continually enhancing levels of customer service and profitability with their innovative solutions and expert training. By partnering with UniFocus to create brand specific labor standards PGA will enhance our performance and guest satisfaction."  
    - Joel Paige, Vice President & Managing Director, PGA National Resort and Spa
  • "UniFocus' expertise in meetings and events, the great price point, and superiority of the product fit our needs. UniFocus has been out front with its technology, and providing great business tools to track the meeting planner's reviews effectively and efficiently." 
    - Shawn Dixon, Corporate Operations Manager for Vail Resorts Hospitality
  • "The feedback provided by SERVICEScope has allowed our Leadership team to examine the most fundamental portions of our best practices and refine how our levels of service can continue to set us apart from our competition. The feedback is detailed, thorough, and consistent through the organization."
    - Ian Dailey, Director of Organizational Development of Canyons Resort

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