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Maximize staff productivity with seamless workflows

A great guest experience starts with quality service. From preventative maintenance, housekeeping and service requests, Unifocus connects hotel operations and guests in real-time and on-the-go. Boost productivity and guest satisfaction scores with an app everyone loves to use.

Trusted by Leading Companies



Software designed for hotels

Manage tasks across departments, right from your phone. Improve productivity and drive guest satisfaction.

Running a hospitality business involves a lot of moving parts. Our easy and powerful tools help you manage Operations across departments and properties. Operations management, made simple and efficient.
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Simple and Powerful

  • Assign tasks, create checklists, and ensure resolution–right from your phone.
  • Mobile-first and multilingual, with support for 180+ languages.
  • Robust reporting helps you identify trends, track financial impact, and send reports to management.
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All In One Place

  • Integrate your Property Management System (PMS) for real-time updates.
  • Data and tasks automatically flow across the Unifocus suite, including Scheduling and Time & Attendance.
  • Seamless workflows save admin time and get more efficient over time.
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Tasks that go with the flow

We’ve designed task management with hospitality at the forefront. Our mobile-first tools are simple to use, so managers and team members can complete tasks with efficiency and ease.

  • Automatically create task lists with your unique standards and tracking.
  • Re-prioritize and allocate throughout the day. With our mobile app, managers and teams can stay connected in real-time.
  • Real-time updates connect to your Property Management System (PMS).
  • Integrates with Scheduling, Time & Attendance, and the rest of the Unifocus suite for seamless workflows.


Take service to the next level

Guest satisfaction is at the heart of every hospitality business. We take a mobile-first approach to ensure timely resolution to service and glitch resolution requests, so you can deliver a great experience.


Operational Excellence

  • Assign requests and coordinate across departments.
  • Send escalations and alerts to ensure timely resolution.
  • Trigger actions based on check-ins, room moves, or other guest preferences.
  • Robust reporting helps you identify trends and track financial impact.

Guest Experience

  • Direct connection between guests for a real-time delivery of service requests 
  • Personalized guest journey from check in to surveys within a branded app
  • Scalable and flexible for all hotels


Property & Asset Management

Protect your assets.
Automate, schedule, and monitor maintenance activities–all in one place. Assign and track tasks right from your phone. Integrate your Property Management System (PMS) to make management even simpler.

Solid Coverage

  • Get ahead of maintenance tasks with Preventative Maintenance.
  • Customize and manage checklists right from your phone with Inspection Management.
  • Track and assign Tenant Service Requests through our mobile app.
  • Connect to your Property Management Systems (PMS) and the rest of the Unifocus product suite.
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Robust Tools

  • Capture images, comments, location (GPS), and more.
  • Save time with automated reports. Close the loop with management and hotel guests when tasks have been completed.
  • Reporting and analytics deliver insights and ensure the property is maintained according to brand standards.


Stay on top of maintenance

Property maintenance is part of a great guest experience. Automate, schedule, and monitor preventive maintenance activities with our mobile app.

  • Create your own checklists. Track and manage each work order to completion.
  • Schedule property management tasks ahead of time. Save admin time with digital approvals.
  • Attach images, asset information, executing WOs, and more. Tag assets with QR codes to track what needs to be done.
  • Integrate with your Service Request Management systems, such as your PMS for smoother workflows.
  • Reports monitor trends, costs, staff, and asset performance, so you can make better decisions.
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Inspections, gone mobile

Keep your property and assets safe. Managers can log checklist items, add notes and photos, and ensure full resolution–right from their phones.

  • Capture images, comments, location, and more.
  • Customize and manage checklists right from your phone.
  • Create your own checklists and set multiple scoring options based on your business needs and brand guidelines.
  • Automatically email completed inspections to management.
  • View reports to assess business impact and inform labor standards.
“Our decision to implement Unifocus in all hotels in our portfolio was simple–we saw significant productivity improvements in properties using Unifocus over those not using the system. Additionally, Unifocus brings a unique skill set to help us achieve even better results long-term.”
–Tom Healy, Former COO and Executive Vice President of Asset Management DiamondRock Hospitality

A full suite of solutions

We bring together world-class tools and robust integrations to simplify your operations and drive efficiency.
Our workflows and algorithms are based on 30+ years of experience.

Take your operations to the next level

We know what it takes to run a hospitality business.
We do our best to make service operations as simple as possible.
Meet with our team to design solutions and an integration plan for you.
Help teams get started and
see the full value from your investment.
Our dedicated support team is here for you 24/7.

Ready to learn more?

Call us today and let us help you find solutions
for your hospitality business.