An excellent guest experience is essential in running a hotel, resort, or spa.  When you have more than a dozen departments to coordinate and keep track of, budgets to adhere to, the task of scheduling a group of employees with their own unique needs and availabilities, all while meeting your guest’s satisfaction standards, you need effective workforce management and innovative survey solutions systems to rely on.

Our suite of solutions is designed specifically to help you maximize your most important and costly asset, your employees.  UniFocus brings the power and efficiency of innovative technology to your fingertips—displaying essential performance metrics for all sectors of your hotel, resort, or spa. Innovative systems help you synchronize labor with operational demands and balance staffing needs, while maximizing productivity.  Our tools are designed to balance service and quality which increases guest intent to recommend and return.

UniFocus' Hotel Workforce Management tools will provide your organization the ability to:

  • Utilize easy on demand scheduling
  • Empower employees with easy to use mobile apps
  • Balance labor management with guest satisfaction with the help of accurate forecasts and historical trends of business volumes
  • Control labor costs  with a cloud-based, real-time reporting system
  • Compare adjusted rolling budgets to real-time actual revenue and expense
  • Create customizable reports to meet the unique needs of your property and staff
  • Maximize employee productivity, customer satisfaction, and create a healthier bottom line for your business
  • Find hidden revenue opportunities across your portfolio with financial reporting
  • Perfect standards and improve operations

Our survey solutions tools deliver actionable reporting, so you can truly understand the reasoning behind guest and employee satisfaction or dissatisfaction, and allow you to be proactive.

UniFocus' Hotel Survey Solutions tools will empower your business to:

  • Measure employee satisfaction, and understand how it correlates to overall guest satisfaction
  • Understand every facet of guest loyalty and satisfaction, enabling a better plan to drive the greatest ROI
  • Boost your meetings business with our specifically designed survey for meeting and event planners, and to gain insight into how venues are selected
  • Expand insights into your company’s guest experience with the help of certified mystery evaluators

When it comes to effective solutions, UniFocus provides a solid foundation  so your team can focus on creating memorable guest experiences.  Our experts are your trusted advisors ready to help make the modifications which will increase guest intent to recommend and return, and improve staff productivity and satisfaction.

Learn how our unique hospitality solutions, services and training can help your hotel, resort, or spa. Please call us at 972-512-5100 or email

Labor Management System

  • Maximizes labor utilization for increased efficiency with reduced cost and waste
  • Establishes competitive service levels and operational performance standards
  • Automates hospitality operations labor scheduling
  • Manage and monitor complex regulatory and labor contract work rules
  • Improves labor efficiency across all departments in the property


  • Ensures consistent and competitive guest service delivery
  • Provides accurate and timely response to all guest feedback
  • Comprehensive, real-time alerts and reporting, facilitating corrective actions and shortened recovery time
  • Intuitive multi-property analytics, combined with performance rankings and trending, show how well your hotels are performing down to the most minute detail

Time & Attendance

  • Pre-bid fixed shifts with variable scheduling for peak, normal and splits
  • Eliminates lunch break penalties
  • Mobile applications allow "e-blast" to pick up shifts, manage call-ins and late staff
  • Employees can review schedules, request time off and swap shifts from their iPhone, Droid, Blackberry or Windows Smart Phone
  • Innovative smart clocks with punch control


  • In-depth reporting that relates evaluation results to your "real" guests' perception
  • Experienced evaluators provide professional commentary, including photo images, to give you a 360 degree view of your service delivery and staff performance
  • Features and highlights all missed opportunities to "WOW" your guests, exceed their expectations and make lasting positive impressions
  • Dynamic reporting facilitates action plans for improvement that will complement and enhance your efforts to drive guest loyalty
  • Measure and trend improvements over time, and compare to industry benchmark performance

To learn how UniFocus' innovative approach drives profits, please contact us at or call 972-512-500.

An interview with Mark Heymann