Connected teams. Confident shifts. Clearer operations.
Unifocus Chat
Unifocus Chat enables hotel teams to communicate with purpose — inside the very tools they use to manage labor, service, and day-to-day operations. It replaces fragmented messaging channels with real-time conversations that stay anchored to tasks, shifts, and guest requests.
No switching apps. No missed context. Just smarter communication that keeps your teams aligned and ready.
What we bring to the table
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
Messaging That Lives Inside the Work
Real-time chat, embedded in real hotel workflows
Chat isn’t just integrated. It’s built around the way hospitality teams actually operate. Whether you’re turning a room or filling open shifts, messaging happens where the action is — not in a separate app.
Capabilities
- One-to-one messages, group chats, and department channels
- Conversations tied to shifts, tasks, or service requests
- Post-shift updates, quick handoffs, and escalation threads
Operational Impact
- Fewer delays and repeat pings
- Cleaner handoffs and faster turnarounds
- Less toggling, more doing
Clarity across departments without the noise
Role-based access with operational guardrails
Chat gives teams the flexibility to collaborate — and the structure to do it well. Every conversation is scoped by role, property, or department, so the right people see what matters to them, and nothing else.
Features
- Role- and property-specific visibility settings
- Admin-managed groups, announcements, and read permissions
- Image and file sharing for sops, checklists, or updates
- Push alerts with message status indicators
What You'll Get
- Cross-department collaboration without the clutter
- Better shift transitions and fewer missed details
- Scalable control across properties and teams
Built for speed without sacrificing standards
Moderation, privacy & enterprise-grade compliance
Unifocus chat supports open communication without compromising your brand standards or data policies. Every message is protected, every conversation is monitored, and every action is trackable.
COMPLIANCE
- AI-based flagging for unsafe or inappropriate language
- Sentiment monitoring to detect early signs of risk
- GDPR & ccpa-ready data policies
- Archived message trails for auditing and HR
Key Tools
- Downloadable course reports by role or user
- Course versioning without losing past records
- CSV export for compliance or audit prep
Benefits
- Improved shift planning & staff scheduling
- Stronger compliance & record keeping
- Confidence in workforce readiness
From messaging to momentum
Move faster on what matters
Chat helps teams do more than talk — they take action. From real-time scheduling gaps to in-the-moment guest escalations, staff can coordinate directly within their workflows to solve issues faster.
USE CASES
- Notify staff about open or urgent shifts
- Collaborate during room turns or event setups
- Tag teammates to escalate maintenance or service requests
- Keep task-based teams informed and ready
Why hotels are choosing unifocus chat
Better communication. Stronger operations.
- Shift coverage in minutes — not hours
- Higher response speed to service and guest needs
- Fewer delays during handoffs and transitions
- Clearer accountability with every message
- More engaged, better-informed teams
One Suite. Every Solution.
Ready to bring team communication into the heart of operations?
Whether you’re managing one hotel or multiple properties, Unifocus Chat scales with you. Built directly into the platform your teams already use, Chat keeps every conversation in context — and every department connected.
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