Instant answers, trained on your hotel’s playbook
Unifocus AskAI
Unifocus AskAI gives your teams instant access to the knowledge that powers your operation. No flipping through binders. No delays. No second-guessing.
From service protocols and emergency procedures to onboarding guides and shift FAQs, AskAI helps hotel staff get the right answer fast using natural language, voice, or typed questions. It’s the always-available teammate that understands hospitality.
What we bring to the table
Forecast, schedule, and optimize across:
- Multiple locations and rooms
- Multiple revenue centers
- Weather, seasonal shifts, and events
- Compliance requirements
- 15-minute increments, by job and sub-job
We bring together:
- Real-time data and AI-powered business intelligence insights
- Efficient workflows across multiple departments
- Best in class tools for Managers, Team Members and Management
- Integrations with HR, payroll and PMS systems
From your phone and tablet:
- Create Schedules, swap shifts and message team members
- Clock in and out
- Get paid and receive tips
- Access workflows and assigned tasks
- Give workplace feedback
Turn SOPs into instant, usable answers
Search and respond without flipping pages or calling a manager
AskAI brings your documentation to life. Whether it's guest protocols, safety procedures, or internal policies, staff can get clear guidance in seconds, even mid-shift.
Capabilities
- Natural language search across SOPs, policies, and job aids
- Voice input and audio playback support
- Click-through links to original documents for deeper context
- Multilingual question support
Operational Impact
- Reduces support calls and downtime
- Helps staff make decisions with confidence
- Keeps operations consistent, even when managers aren’t around
Make answers accessible to everyone
Designed for the frontline. Controlled by leadership.
AskAI meets team members where they are — without needing corporate emails or app downloads. Role-based access keeps everything secure and relevant.
Features
- Accessible via secure web app or embedded Unifocus tools
- Passphrase, username-password, or SSO authentication
- Configurable access by team, role, or location
- Search permissions based on operational needs
Outcomes
- More autonomy for frontline teams
- Smarter decisions without disrupting workflow
- Stronger alignment between properties, roles, and shifts
Find what matters, when it matters
Built for fast answers, even in emergencies
From IT support contacts to emergency response protocols, AskAI surfaces critical information exactly when it’s needed. And because it tolerates spelling and phrasing errors, teams won’t get stuck on wording.
USE CASES
- POS is down: Find Oracle’s support info instantly
- Boiler code: Surface page 22 of the emergency manual with the access code
- Glass damage: Get vendor details for urgent repairs
- Where’s the generator: Location pulled directly from docs
Search that adapts to your operations
Structured data. Unstructured docs. One search experience
Whether it's a 55-page emergency plan or a simple spreadsheet, AskAI makes it all searchable in a single experience, so teams find answers, not frustration.
In the Database
- SOPs, training guides, and onboarding docs
- Maintenance and vendor records
- HR files and employee directories
- Emergency manuals and response plans
Flexibility Offered
- Supports PDF, DOCX, XLS, CSV, and TXT
- Collections organized by department or topic
- Updates reflected instantly in search results
Why hotels trust Unifocus AskAI
Smart support that scales with your operation
AskAI connects with your existing Unifocus modules from Training to Maintenance — bringing context-driven answers to the exact workflows your teams use daily.
IMPACT
- Faster response times and fewer escalations
- Improved consistency across properties
- Reduced manual training and retraining needs
- Less reliance on managers for everyday answers
- Peace of mind that staff are following the latest protocols
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One Suite. Every Solution.
Ready to Give Every Team Member the Answers They Need — Instantly?
Whether you're running a single property or managing a global portfolio, AskAI works as an extension of your Unifocus platform. Upload your SOPs, policies, and playbooks — and make institutional knowledge accessible across every shift, site, and role.
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