Hotel Operations Software

Empower Conversations, Sharpen Service, Strengthen Teams

Hotel Communication Tools That Align People, Processes & Performance

Unifocus Communications brings together the three most critical drivers of productivity in hospitality, team coordination, guest engagement, and real-time feedback, into one fully connected system. Whether it’s managing shift updates, responding to in-stay requests, or acting on guest sentiment, every conversation is tied to action, and every action is built into the way your hotel runs.

Unifocus Communications suite includes Staff Collaboration, Guest Messaging, and XiQ Surveys, all purpose-built to integrate with your hotel’s day-to-day operations. From onboarding to mobile check-in to service recovery, Unifocus keeps your communication tools in context, in sync, and in motion.

Staff Collaboration

Work Happens Fast. Your Team Should Too.

Unifocus Staff Collaboration gives your frontline the communication, training, and knowledge tools they need—all within the same platform they use for scheduling, service, and tasks. From hotel-wide announcements to SOP lookups and onboarding progress, everything is connected to the operation.

Key Differentiators:

Role-based messaging inside shift boards and task lists
AskAI assistant for SOPs, guides, and protocol access
Mobile-first training paths with no email logins
Admin controls for visibility, permissions & moderation
Embedded into Unifocus Scheduling, Tasking, and Service modules

Guest Messaging

Guests Shouldn’t Have to Ask Twice

Unifocus Guest Messaging keeps every guest interaction visible, actionable, and tied to your teams. From pre-check-in registration to in-room requests and mobile orders, guests engage through a branded app that connects directly to your staff workflows.

Key Differentiators:

Live chat, chatbot, and SMS tied to service routing
Mobile key, ID validation, and digital signatures
In-room controls (AC, TV, lighting) via guest device
Menu browsing, in-app ordering & real-time POS sync
Loyalty features, digital guides, activity calendars

XiQ Surveys

Real Feedback. Real Recovery. Real-Time.

Unifocus XiQ helps hotels go beyond star ratings. It captures guest sentiment mid-stay, post-stay, or at key moments—and routes negative feedback into your service system. With performance analytics built in, teams don’t just collect data. They act on it.

Key Differentiators:

Surveys triggered via PMS, mobile, or QR
Smart alerts for negative scores or keywords
Integrated service ticket creation and tracking
Sentiment analytics by outlet, shift, and team
Guest profile linkage to personalize follow-up

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”

“Time & Attendance helped the staff be even more effective because employees sometimes have more than one job code or department.

Unifocus Time & Attendance machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. Unifocus Time & Attendance can be customized to the work rules for your area."

Andre Zotoff

VP of Asset Management, Strategic Hotels & Resorts

Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

“A+ rating, no question.”

“Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at Unifocus to know just how stellar it has been to work with you. A+ rating, no question."

Elliot Brandt

Corporate Mgr. of Onsite & Operations Programs, Great Wolf Resorts, Inc.

Frequently Asked Questions

How does Unifocus support communication across departments and properties?

Can staff use messaging and training without company email addresses?

Does guest feedback link to operations or remain siloed?

Are these tools secure and scalable for enterprise hotels?

Can I customize communication by department or job role?

How can the Unifocus hotel operations platform enhance staff efficiency and streamline daily operations?

How does the system prioritize guest requests?

Can the platform help track task performance and employee accountability?

How does Unifocus handle personalized guest services?

How can hotel operations software help reduce labor costs?

One Suite. Every Solution.

Ready to Streamline Hotel Operations Across Every Department?

Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.