Empower Conversations, Sharpen Service, Strengthen Teams
Hotel Communication Tools That Align People, Processes & Performance
Unifocus Communications brings together the three most critical drivers of productivity in hospitality, team coordination, guest engagement, and real-time feedback, into one fully connected system. Whether it’s managing shift updates, responding to in-stay requests, or acting on guest sentiment, every conversation is tied to action, and every action is built into the way your hotel runs.
Unifocus Communications suite includes Staff Collaboration, Guest Messaging, and XiQ Surveys, all purpose-built to integrate with your hotel’s day-to-day operations. From onboarding to mobile check-in to service recovery, Unifocus keeps your communication tools in context, in sync, and in motion.
-1.png?width=200&height=200&name=Your%20paragraph%20text%20(10)-1.png "Staff Collaboration")
-1.png?width=200&height=200&name=Your%20paragraph%20text%20(9)-1.png "Guest Messaging")
-1.png?width=200&height=200&name=Your%20paragraph%20text%20(8)-1.png "XiQ Survey")
Staff Collaboration
Work Happens Fast. Your Team Should Too.
Unifocus Staff Collaboration gives your frontline the communication, training, and knowledge tools they need—all within the same platform they use for scheduling, service, and tasks. From hotel-wide announcements to SOP lookups and onboarding progress, everything is connected to the operation.
Key Differentiators:
- Role-based messaging inside shift boards and task lists
- AskAI assistant for SOPs, guides, and protocol access
- Mobile-first training paths with no email logins
- Admin controls for visibility, permissions & moderation
- Embedded into Unifocus Scheduling, Tasking, and Service modules
Guest Messaging
Guests Shouldn’t Have to Ask Twice
Unifocus Guest Messaging keeps every guest interaction visible, actionable, and tied to your teams. From pre-check-in registration to in-room requests and mobile orders, guests engage through a branded app that connects directly to your staff workflows.
Key Differentiators:
- Live chat, chatbot, and SMS tied to service routing
- Mobile key, ID validation, and digital signatures
- In-room controls (AC, TV, lighting) via guest device
- Menu browsing, in-app ordering & real-time POS sync
- Loyalty features, digital guides, activity calendars
XiQ Surveys
Real Feedback. Real Recovery. Real-Time.
Unifocus XiQ helps hotels go beyond star ratings. It captures guest sentiment mid-stay, post-stay, or at key moments—and routes negative feedback into your service system. With performance analytics built in, teams don’t just collect data. They act on it.
Key Differentiators:
- Surveys triggered via PMS, mobile, or QR
- Smart alerts for negative scores or keywords
- Integrated service ticket creation and tracking
- Sentiment analytics by outlet, shift, and team
- Guest profile linkage to personalize follow-up
“The system also handles work rules and saves money, as rules can be very complicated with lots of variables.”
“A+ rating, no question.”
One Suite. Every Solution.
Ready to Streamline Hotel Operations Across Every Department?
Whether you're managing a luxury resort, urban hotel, or multi-brand portfolio, Unifocus adapts to your needs. Start with one module or implement the full suite — and grow from there.
Smarter Labor Budgeting for Hotels During Seasonal Peaks
Optimize hotel labor budgeting with strategic planning. Learn how flexibility, forecasting, and advanced tools can improve efficiency and p...
Labor Planning for Hotel Profitability: A CFO’s Guide To Predictable Labor And Protected Service
Optimize hotel labor planning with advanced tools to enhance profitability, ensure compliance, and maintain service standards.
Labor Budgeting Tool: How Smarter Planning Protects Hotel Profitability
Optimize hotel labor budgeting with Unifocus' modern budgeting tool. Improve accuracy, reduce costs, and enhance service.